Company Profile:
At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.
Job Title: Lead Analyst
Position: Application Monitoring
Experience: 5-10 yrs
Category: IT Infrastructure
Main location: India, Karnataka, Bangalore
Position ID: J0524-1938
Employment Type: Full Time
Qualification: Bachelor's degree in Computer Science or related field or higher.
Roles and Responsibilities
• 5+ years of experience on SRE/SRC Support
Extensive experience in troubleshooting the issues including analyzing the log files
Excellent knowledge of database (PL/SQL, Oracle, DB2)
Excellent Knowledge of Tomcat, Apaches, WAS, and IIS
Extensive experience on Linux systems, JSON, BOT Support
Resolve incidents or failures in Dynatrace / Java applications.
Application and infrastructure proactive event monitoring using Client monitoring tool (level 3 service)
Minimum 4 years of experience in remote infrastructure management
Should have working knowledge on Dynatrace applications.
"Experience on monitoring tools like Dynatrace, BIG Panda,OEM
An inherent ability to solve problems and provide solutions."
Standard operating procedure (SOP) based troubleshooting, processing and resolution of incidents (level 3 service)
Responsible for SLA compliance and guide Jr members.
Additional warm handover using phone calls for P1 and P2 incidents
Transition and knowledge transfer for the above activities
Should have working experience on Performance Monitoring / Data transfer Management
Contribute and support to Incident RCA’s
Exposure to Incident Management activities like Communicate status, Interact with the technical teams , Engagement of Third Parties , Briefing the relevant parties and making sure the incident is fixed
Escalation of unresolved incidents and requests to client groups as provided in SOPs using Client ITSM ticketing system
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.