Req #: 242684 Department: UW MEDICINE IT SERVICES Appointing Department Web Address: http://uwmits\_hires.uwmedicine.org/ Job Location Detail: **Primary work location may be fully remote within the US or at the Safeco Plaza Building on the corner of 4th and Madison in downtown Seattle** Posting Date: 01/14/2025 Closing Info: Closes On 01/22/2025 Salary: $9,084 - $11,129 per month Limited Recruitment: **Open to Department employees only** Shift: First Shift Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, **click here.** **UW Medicine IT Services** has an outstanding opportunity for a **Lead Applications Analyst - EPAA** . **PLEASE NOTE: This position is open to current UW Medicine IT Services employees only.** **WORK SCHEDULE** + 100% FTE + Monday – Friday; Core hours for UW Medicine IT Services are 7:00 – 4:00 (PST) + Day Shift **DEPARTMENT DESCRIPTION** **UW Medicine IT Services (ITS)** is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Medicine Primary Care (UWMPC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission. **POSITION HIGHLIGHTS** + 100% remote opportunity + Values-based work environment + Active departmental Equity, Diversity, and Inclusion Committee + 15 days of vacation your first year – Also, 12 days of sick time, 1 personal holiday, and 11 paid holidays each year + 100% matching, 100% immediately vesting 403(b) **PRIMARY JOB RESPONSIBILITIES** + Support the direction and priorities of the Manager by coordinating and oversee the following operational activities and system maintenance, and ensuring standard services are meeting appropriate targets: + Analysis of customer business and technical requirements and issues, and solution recommendation + Design, build, test, and implementation of enhancements to meet functional requirements + Production support and ongoing system troubleshooting, maintenance, monitoring, and training + Projects, processes, and documentation to support customer needs + Prioritize and distribute the workload throughout the team, manage the day-to-day workflow, and report to the manager the status of work assignments + Provide a point of escalation for operational and other service issues + Identify and propose service management improvements + Providing advice, coaching, and mentorship to team on work techniques, best practices, and operational expertise + Serve as the manager’s delegate to represent the team to customers, project managers, technical leadership, and organizational management **REQUIREMENTS** **REQUIREMENTS** + Bachelor’s degree in Computer Science, Health Information Systems, Math, Information Technology, Business Administration, or related field or equivalent combination of experience/education + 5+ years of experience must include: + 3+ years of experience with application/system configuration and implementation of clinical information systems (and/or healthcare applications) + 1+ year(s) of formal mentorship for technology professionals + Experience coaching and mentoring others to increase professional effectiveness, which may include scheduling work, reviewing completed assignments, prioritizing team work, and overseeing projects + Demonstrated experience creating strategic and effective product or service plans for customers, with experience developing ongoing customer relationships and anticipating customer needs + Demonstrated ability to translate complex business requirements into design specifications, articulate alternatives, follow technical change control processes, and maintain workflow and technical implementation documentation software **ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER** UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public?by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. **Become part of our team. (https://www.uwmedicine.org/jobs)** Join our mission to make life healthier for everyone in our community. University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.