Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead BizOps Engineer (MOON#135)

Summary:

To support our continued growth and success, we are seeking a Lead BizOps Administrator to join our team and help take on new projects as Ethoca continues to grow. The role will report to the Manager of BizOps and will work closely with the architectural, development & operational teams in the reliable, secure delivery of Ethoca’s services. The role will focus on Ethoca’s scalability, security, availability and performance.

The ideal candidate will have a proven track record operating Software as a Service (SaaS) platforms in a production environment, ideally within the ecommerce space. They will possess a wide variety of technical experience covering systems administration, cloud administration, networking, storage, security, virtualization and software deployment. A well-honed instinct for security and reliability is a must.
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Responsibilities:

•\tProvide technical leadership to BizOps team members with supporting our on-prem and public cloud deployments
•\tSupport a highly available, highly-secure, hybrid production environment running on Linux systems in public cloud and on-prem deployments using various open source applications
•\tSet standards and define detailed processes for effectively managing a production environment with minimal downtime
•\tPerform daily monitoring and maintenance of all hardware/software infrastructure components including servers, virtual machines, storage area networks, etc.
•\tBe proactive and predictive, solve problems before they happen
•\tEmbrace DevOps practices & methodologies
•\tCarefully plan application deployments, migrations and upgrades to minimize service impacts
•\tProvide application and product support and troubleshooting of the Ethoca platform
•\tUse your experience to shape the future of our production infrastructure
•\tBe willing to learn new technologies and assist with architecture and design
•\tWork efficiently within a high security environment (Ethoca is PCI-DSS Level 1 certified)
•\tCommunicate clearly and effectively to all levels of the organization

Position Requirements:

•\tLinux/Unix expert
•\t5+ Azure experience
•\t5+ years of Java application support experience
•\t5+ years of Cloud technologies experience
•\t2+ years networking experience (Ex. TCP/IP, UDP, Routing, Firewalls, load-balancers)
•\tTechnical or team leadership experience in a 24/7 environment
•\tComputer Science or Engineering degree or equivalent experience
•\tParticipate in on-call shifts, our infrastructure runs 24/7
•\tSecurity knowledge & experience (Ex. Encryption/Hardening/Certificates/PKI/SSH/VPN)
•\tExpert problem solver by applying problem analysis methodologies
•\tExperience supporting highly available and fault tolerant systems
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What Sets You Apart:

•\tAzure certifications
•\tJava development experience
•\tDatabase familiarity or experience
•\tCI/CD experience
•\tSkill at automation (Ex. Orchestration, scripting or development)
•\tZabbix, Dynatrace monitoring experience
•\tDocker or equivalent container-based technology experience
•\tDesire to automate everything & anything
•\tSoftware development education or experience
•\tDesire to document everything
•\tPCI-DSS or similar experience (ex. financial/government/healthcare)
•\tUnderstanding of the ITIL framework

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.