APH N, USA
3 days ago
Lead Business Owner, Installed Base and Serviceability

Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

At Siemens Healthineers, we offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally.

Our Global Team:

We are a team of more than 72,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our Culture:

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world.  We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

Varian is seeking an experienced Business Owner to lead the development of innovative technology solutions for managing our global customer installed base configurations and change management processes. This critical role will oversee the engineering, operations, and product ownership teams, ensuring that our solutions are secure, scalable, and aligned with business objectives.

Key Responsibilities:

Product Management:

Defining and managing the product roadmap, ensuring alignment with business goals and serviceability objectives.

Collaborating with the Product Owner to gather, prioritize, and refine user and business requirements, delivering features that provide measurable value.

Driving product enhancements based on user feedback and market trends.

Engineering Leadership:

Working closely with engineering teams to design, develop, and deploy secure and scalable solutions using best practices.

Ensuring that development timelines align with the product roadmap, advocating for high standards in product quality and security compliance (GDPR, SOC2, etc).

Service Operations:

Overseeing operations support to ensure service level agreements (SLAs) are met, maintaining seamless and uninterrupted service.

Monitoring performance metrics, proactively addressing uptime, security, and scalability issues in collaboration with operations teams.

Leading defect resolution efforts by coordinating with engineering and support teams.

Customer Engagement:

Engaging with internal stakeholders to ensure operational needs are met and communicate regularly with users to gather insights for product adjustments.

Serving as the escalation point for issues related to the Configuration Management Database (CMDB) and Change Management functionality.

Cross-Functional Collaboration:

Partnering with stream leads and the Serviceability Leader to ensure cohesive serviceability across domains.

Collaborating with QA, DevOps, and support teams to maintain platform reliability and compliance.

Fostering a culture of experimentation and continuous learning within the team.

Team Leadership:

Leading and mentoring a multidisciplinary team of product owners, engineers, data analysts, and operations specialists.

Ensuring team alignment with organizational goals and accountability for delivering high-quality results.

Minimum Qualifications:

Bachelor’s Degree or equivalent 8 years of related experience. 3 years management experience or supervisory equivalent

Proven experience in product management, engineering leadership, and service operations.

Strong understanding of serviceability principles and best practices in software development.

Demonstrated ability to lead cross-functional teams and collaborate effectively across departments.

Excellent communication skills, with a focus on customer engagement and stakeholder management.

Ability to analyze metrics, identify areas for improvement, and drive performance initiatives.

Why You’ll Love Working Here:

Flexible work environment (hybrid or in-office).

Opportunities for professional growth and development.

Supportive and inclusive team culture where innovation is encouraged.

Competitive salary and comprehensive benefits package.

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:  To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally. 

Beware of Job Scams:

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

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