Company

Cox Automotive - USA

Job Family Group

Business Operations

Job Profile

Lead Business Services Specialist

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Evening

Compensation

Hourly base pay rate is $19.18 - $28.80/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Dealertrack is hiring for a Lead Business Services Specialist to join our Release Services Group!

Shift: M-F, 2:30 - 11:00PM EST

The Lead Business Services Specialist role is a position in our Release Services Group, in production. The role will include multiple actives within a secured area. The Lead is required to handle documents in a timely, accurate, and efficient manner while maintaining a consistent flow from one department to the next. This role may be performing functions such as receiving, sorting, scanning, batching, filing, pulling, validating, or releasing documents. 

Your Role:

Handle documents in a timely and efficient manner while maintaining a consistent flow from one department to the next.Retrieve perfecting documents from a secured vault repository.Follows established procedures and compliance requirements.Analyze documents to determine the appropriate action and routing based on document type and client requirements or expectations.Process title documents with a high level of accuracy and quality through complex sorting, logging, identifying, matching, entering, auditing, routing, and researching as required.Use company proprietary software for research and data entry.Solicit customer feedback to improve service.Identifies problems, gathers information, and analyze information to resolve problems in a timely manner, and be proactive in finding or implementing operational efficiencies.Subject Matter Expert (SME) in all areas of the department.Trains New Hires as well as Up-Train current team members.Provide coaching and feedback to team members.Be a positive role model to team members in all areas of performance and help foster a team-oriented environment.Performs other duties as necessary.Ability to work a flexible schedule as needed, including occasional mandatory overtime.Attention to Detail; good organizational skills; adaptability; demonstrates consistent accuracy and thoroughness; efficient and timely completion of work.The ability to adapt quickly to daily and shift-by-shift needs.Assist management with projects, conversions, and other client-focused items.Assist the Supervisor with monitoring the daily production volumes to ensure client service and quality services levels are met.Perform inspections and review error tracking reports to identify trends and ensure compliance.Monitor and assist daily goals concerning SLA compliance, UPLH compliance, and Quality compliance levels are being achieved.

Minimum Qualifications:

High School Diploma/GED and 7 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 5 years’ experience; or 9 years’ experience in a related field

What We Look For (Preferred):

Previous Leadership experience.Degree in related discipline.Experience in a fast-paced production environment.Detail Oriented and Organizational Skills.Verbal communication skills.Problem Solving skills.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.