Job Purpose or Objective(s): As the Lead Butler, you will ensure successful implementation of all operational projects maintaining integrity of relationships to ensure outstanding guest experiences and maximizing revenue internally and through commissionable channels. You will report to the Player Development Director.

Primary Tasks:

1.       You will attend to guest needs to include, but not limited to, preparing for the guest arrival, being available upon guest arrival, attending to the guest during their stay, assisting guest during their departure.

2.       Arrange for personal services including, but not limited to, dining reservations, spa reservations, laundry services (washing, pressing, etc.), packing/unpacking luggage, food/meal preparation, food and beverage service, communicate with Executive Host/Casino MOD that guest gaming preferences have been arranged and secured, and other personal needs as requested at all times with the intention to offer the best level of services. Remain immediately available during assigned shift to respond to guest's needs.

3.       You will maintain a well-developed guest preference database (likes, dislikes, requests, etc.) and ensures all guest information is kept current and confidential.

4.       Prepare for guest arrival.  Ensure that each guest’s needs are anticipated and met in a way that is seamless and seemingly effortless.

5.       You will maintain a clean and organized butler pantry.

6.       Complete on-going training to stay informed on changes within the hospitality industry.

7.       You will develop and maintain excellent working relationships with partners in Casino Operations, Food and Beverage, Front Office, Banquets, etc. and ensure Butler Operations works seamlessly with all other areas.

8.       Drive company vehicles to assist with guest requests as necessary.

9.       Perform other duties as assigned.

 

Minimum Job Requirements

Minimum age of 21

Must maintain a clean DMV record.

Must be tolerant to varying conditions, prolonged sitting/standing, and mobility throughout the entire property.

Flexibility to work varied days and shifts to support 24/7 operations.

Must be able to stand, bend, reach, push/pull, and walk for up to 8+ hours.

Must be able to obtain & maintain Food and Beverage credentials; including but not limited to ABLE Certification

One (1)+ years’ experience in a luxury hotel, casino, fine dining restaurant, or related hospitality area.

One (1) year of supervisory experience

 

About the Choctaw Nation

The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.

Benefits

Free gym membership

Free access to employee health clinic

Free lunch for casino & resort associates

Earned wages access once per week for hourly associates

Pet insurance

Paid vacation / sick time

Medical / Dental / Vision

401(K) with company match

College tuition reimbursement

Short-term disability, long-term disability, and family leave

Employee assistance program

Employee prescription program

CNO Paid Life Insurance

Teladoc

On Site Dental Clinics (Jet Dental)

On Site Mammogram Services

Free diabetes and hypertension monitoring benefit (Livongo)

Accolade- Concierge Benefits Program

Wellness Program that equals savings on health insurance cost (Virgin Pulse)

Maternity Care Program

Plus, many more!

(Benefits provided by the Choctaw Nation are based on employment classification)

CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions:

Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS

Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category.

Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates

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