Overview **This position is contingent upon contract award** SOSi is seeking a Lead Case Manager (Spanish Bilingual) to join us in supporting our customer’s mission in Greensboro, NC. The Lead Case Manager manages a team of Case Managers to provide quality case management services to clients, families and/or sponsors in compliance with applicable standards, policies, and procedures of HHS Office of Refugee Resettlement (ORR) and other USG organizations. Essential Job Duties Meet all federal and state regulatory guidelines and standards that are applicable to this position. Oversee the reunification process of the ORR population. Supervise the work of assigned Case Managers. Train new Case Managers. Coordinate case management and the safe and timely release of the children. Engage and involve children and their sponsors in the reunification process. Document progress that families and sponsors make toward risk reduction, achievement of service goals, and positive case outcomes. Continually assess ongoing changes in behavior, circumstances or conditions that may affect child safety. Maintain a case load in accordance with agency policies and procedures and licensing and contract standards. Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and additional information in accordance with agency policies, licensing and/or contract requirements. Determine all options available for children within the required time frame. Screen calls prior to facilitating communication with children to ensure child safety. Coordinate fingerprint appointments for sponsors. Implement safety protocols including evacuating children and other staff in case of an emergency. Ensure the follow up service phone calls are conducted 30 days after youth’s reunification and discharge from program. Ensure confidentiality in all program operations and service population. Intermediate level of proficiency with Microsoft Office products. Possess excellent interpersonal and communication skills. Ability to always maintain professionalism. Prioritize and organize responsibilities and duties efficiently. Work expertly either independently or as a member of a multi-disciplinary team. Uphold professional and ethical standards of conduct outlined in the employee handbook. Other duties as assigned. Minimum Requirements Must be authorized to work in the U.S. Master’s Degree in the behavioral sciences, human services, or social services fields or a bachelor’s degree in related field with an additional 3 years of experience that demonstrate supervisory and case management experience. Minimum of three (3) years of experience working with child welfare standards or case management, best practices, or quality assurance or compliance. Spanish-English bilingual (listening, speaking, writing, reading). Must pass a drug test, motor vehicle record check, and a background check, after accepting a conditional offer of employment. Preferred Qualifications Experience and/or training in ORR operated shelters is preferred but not required. Experience working with immigrant populations and child welfare is preferred but not required. Work Environment Work in a fast-paced environment and remain emotionally controlled. Willing to work evenings, weekends, and holidays as needed. Ability to work flexible hours. We operate 24/7/365, inside and outside, all weather conditions. Travel throughout the U.S. as needed.