POSITION PURPOSE
The Lead Cashier are the Company’s representatives at each exit plaza. They supervise cashiers on each shift. They are responsible for the operation and support of each exit plaza.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)
Basic Qualifications:• Must be 18 years of age or older • No high school diploma, GED or college degree required • No experience required and on-the-job- training is provided
Preferred Qualifications:
• One (1) Year of prior customer service or similar experience preferred
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Responsibilities of the Plaza Clerks include, but are not limited to, the following:
· Ability to work in a teamwork environment
· Ensure the familiarity with all areas of the operation within the services area/location
· Ability to complete assigned tasks in a timely manner while complying with company’s expectations, rules, and procedures.
· Ensuring customer service standards are met in a professional manner
· Enforcing the operating procedures
· Responsible for notifying the Computer Room Clerk of equipment malfunctions
· Responsible for supplies on the exit toll plaza for which they are scheduled
· Ensure that all transactions are processed in a smooth and efficient manner
· Ensures timely cash drops and deposit preparation, completing and balancing all cashier shift reports.
· Adhere to drop and deposit procedures
· Responsible for overseeing the training of all new cashiers
· Responsible for cash variances occurring on their shifts
· Maintains adequate cashier staffing on the exit toll plaza. Assists other supervisors with scheduling, callouts, and traffic flow.
· Schedules all breaks and lunches for cashiers
· Must be knowledgeable in all operational aspects of the facility. Required to retain knowledge of all positions being supervised.
· Maintains communication with the management staff and the Authority as necessary
· Pick-up retrievals from Cashiers
· Verify and approve exception tickets for adherence to established policy and procedure
· Operation of an additional cashier station when conditions warrant
· Verifies all cash drops, and plaza operating fund per procedure
· Audits Cashier Shift Reports to ensure all revenues have been collected. Reconciles all discrepancies that occur on the shift.
· Completes all plaza shift paperwork daily
· Maintains communication with the other plazas and Economy Lot personnel to ensure all workstations are adequately staffed.
· Maintain communication with the Operation’s Manager and the Computer Room Operator regarding any significant occurrences on their shift.
· Monitor operating supplies and order as needed
· Responsible for the cleanliness of workspaces i.e., trash removal, offices, breakrooms, kitchen, and restrooms throughout shift.
· Maintain constant presence with work group (cashiers), visibility is key to a assure a high standard of quality control with staff and customers.
· Responsible for training of new hires and maintaining the training checklist
· All other duties as may be assigned from time to time
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PERFORMANCE MEASUREMENTS
1. Company’s standards and expectations are 100% in compliance
2. Quality of work (meeting company’s standards and expectation) and Teamwork
3. Security and Safety measurement are 100% in compliance
4. Ability to take initiative, self-directed, self-motivated, resourcefulness
A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 36B, LS, 3432, 6F0X1