Description

Lead, Clinical Development Operations Analyst

Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.  

Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.

Discover what our 29,000 employees, across 110 countries already know: 
WORK HERE MATTERS EVERYWHERE

Why Syneos Health

We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program. We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.  We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong. 

Job responsibilities

Responsible for driving efficiencies through business process and system improvements while providing systems support for end-users.  Develops and supports tools, processes, and best practices under the Business Unit remit in order to streamline and enhance productivity and educates internal team and business users as required. Provides regular updates on progress including timelines, risks, and process changes.   Develops and applies expert knowledge of systems, tools, and processes within the Business Unit.   Develops working relationships withs IT or other departmental analysts to support knowledge of systems and associated data.  Understands the organizations vision and goals to bring solutions to enhance reporting or recommending innovative solutions.   Actively participates in special projects and initiatives that require a unique skillset and knowledge of the Business.  Maintains oversight for complex reporting for internal and external needs.  Identifies areas of improvement in data integrity, speed and automation.  Finds opportunities to streamline operations through data flows or workflow tools  Provides assistance and leadership on projects which may include training, system enhancements, development, improvement and documentation of processes, testing, and participation and support of validation activities. Partners with business units and leadership to identify, interpret, analyze, clarify, and document business requirements and prepares recommendations based on analysis. Strong knowledge of key systems to respond to reporting needs either on an ad hoc or routine frequency to provide oversight and decision-making information to key leaders. Serves as liaison between the department and the associated IT/Analytics dashboard teams.  Assists with solution design for new modules/ functionality and develop solutions independently. Monitors data quality and raises issues and requests for improvements as needed.  Works with various technical teams to test and validate changes prior to production roll-out.  Communicates changes and trains new and existing users. Serves as the technical SME for Analytics Dashboards within the department providing guidance and feedback to Leadership.  Liaises with the internal IT team responsible for Resource, CTMS and Monitoring data to monitor data quality and to support process improvement.  Supports changes in the Business that require updates to the data and processing technologies.  Maintains various Databases supporting specific guidelines and calculations for metrics. May act as a leader to other team members, setting standards within the team.  Works independently but may also lead the work of others on large projects or work efforts.  Sets expectations for tasks and follows up to confirm work is completed on time and with quality.   Uses effective customer-oriented communication skills to respond to end-users, management, and team promptly and within agreed upon timeframes, utilizing most appropriate method of communication based on urgency and type of information being communicated. 
Responds to end-user questions or requests by providing guidance, problem solution, or by contacting appropriate resources. Identifies issues for escalation and routes appropriately (to other team members, internal resources, external resources, etc.). Provides regular status updates on larger projects and initiatives to Management and Leadership teams. Demonstrates proactive approach to time management and task prioritization in order to execute deliverables on time.   May have Clinical Development Operations Analysts (of various levels) as direct reports. Performs other work-related duties as assigned. Minimal travel may be required (up to 25%).

Qualifications

What we’re looking for

BA/BS degree or equivalent combination of education and experience, CRO or Pharmaceutical experience preferred.  Proficiency in Microsoft Suite with strong Excel skills.   High utilization of PC-based software packages for word processing, presentations, spreadsheets, and graphics. Proficiency in Power BI; database development and architecture preferred. Proficiency in Oracle E-Business suite preferred.   Experience working with applications with database interoperability (SQL Server and/or Oracle) preferred.   Experience with PeopleSoft/PeopleSoft Resource Management is preferred.   Able to handle multiple tasks to meet deadlines delivering high quality work in a dynamic environment is essential.   Flexibility and the ability to work in a matrix environment required.  Business analysis experience and a demonstrated ability to assist in gathering business requirements for projects, problems, and issues.  Attention to detail with excellent documentation skills and ability to continuously anticipate problems, using poise and effective interpersonal skills, as well as a team-oriented approach. 

Get to know Syneos Health
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

Additional Information:
Tasks, duties, and responsibilities as listed in this job description are not exhaustive.  The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description.  The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.   Further, nothing contained herein should be construed to create an employment contract.  Occasionally, required skills/experiences for jobs are expressed in brief terms.  Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.