Job Description Summary:

Job Description:

The Lead Clinical (EHR) Applications Analyst will support and manage clinical information systems that currently include eClinicalWorks, Athena Practice Management, Open Dental, X-ray Vision, Novo, etc. Performs in-depth analysis of programs, workflows, data collection, report details, and other technical issues associated with health information technology (HIT) and multidisciplinary functions in outpatient care settings. Collaborates with team members to assist in design, validation, and problem resolution related to HIT systems. Serves as a liaison between business leaders and the IT department.

Responsibilities

The Lead Clinical (EHR) Applications Support Analyst will support end users with the EHR application (eClinicalWorks) and companion productsAssist in leading a team of IT application analysts that include the review, design, development, optimization and implementation of workflows and applications that support the organizational needs.Serves as a liaison between executive leadership, clinical chiefs, end users, and I.T.Drives EHR implementations, upgrades and integrations across the agency and with outside partners.Ensures that our systems support clinical end user needs as well as organizational goals.Develops and implements solutions for improved patient care and end user efficiencyEffectively communicates identified workflow and HIT system problems.Develops solutions and ensures that solutions are configured correctlyProactively identifies opportunities for improvement and innovation and offers/creates viable recommendations/optionsLeads the testing, implementation, and maintenance of clinical applications and systemsParticipates in training opportunities and works with IT application analysts on a regular basisTroubleshoots problems and questions from end users and from the IT applications teamMaintains a broad technical knowledge of IT clinical software and hardware.Maintains the ability to be technically conversant at all levels of problem solving through reading, briefings, seminars and classesParticipates in preparation and readiness for regulatory surveys and organizational certifications/awards as it relates to clinical documentationParticipates, as needed, in clinical decision support, emergency preparedness, and organizational change initiativesProvides new and up-to-date knowledge database information and follows documented standards for additions/modifications/changesParticipates in the development of Policies and Procedures for area(s) of responsibilityEffectively demonstrates the mission, vision and values of CHCI and demonstrate the standards of performance (teamwork, communication, compassion, ownership) on a daily basis.

Position RequirementsEducation & ExperienceBachelor's degree in healthcare field, education or informatics. Master’s Degree in Informatics preferredMinimum of five (5) years of experience in a clinical setting working directly with clinical information systems “ EMR, EHR, PM”Proficiency in eClinicalWorks support to include: basic workflow support, testing, troubleshooting, analysis, and first through third-level support functionsProven track record of academic and professional success.Project management skills preferredDemonstrates Good oral, written and graphical communication skills using collaborative tools with attention to detailKnowledge of HIPAA, previous training and or related certificationAbility to think critically and effectively apply problem-solving techniquesExperience with testing related to upgrades, patches to EMR, EXE, plugin, and companion products

Knowledge

Demonstrated experience with Electronic Health Record systemsExperience with testing related to upgrades, patches to EMR, EXE, plugin, and companion productsStrong communication and diplomacy skills. Must have the ability to build positive working relationships with providers, clinical support staff, practice managers and operational staffStrong analytical and decision making skills with the ability to probe for information about underlying needs of the organization and user communityThorough understanding of interoperability concepts, including messaging standards (HL7, FHIR, etc.)Willingness to address issues and take ownership, knowing when and how to escalate issuesOrganized and effective in multi-tasking with strong attention to detailKnowledge of healthcare delivery, clinical practice, and healthcare operational support 

Personal Attributes

Proven analytical and problem-solving abilities.Ability to effectively prioritize and execute tasks in a high-pressure environment.Good written, oral, and interpersonal communication skills.Ability to conduct research into IT security issues and products as required.Ability to present ideas in business-friendly and user-friendly language.Highly self-motivated and directed.Keen attention to detail.Team-oriented and skilled in working within a collaborative environment.Work Conditions40-hour work week with on-call availability and able to travelOccasional night/ weekend availability for upgrades, etc.Sitting for extended periods of time.Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse, power tools, and other computer components.

This Position is available for remote work.

Organization Information:

The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research, and process improvement support for safety net providers. The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states. As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS is addressing challenges faced by providers caring for underserved communities, creating innovative and impactful initiatives led by nationally and internationally recognized experts. As it forges pathways into the future of primary care, the MWHS honors Lillian Reba Moses (1924-2012), a granddaughter of slaves, and Gerard (Gerry) Weitzman (1938-1999), whose ancestors escaped pogroms in Eastern Europe. Their vision and commitment to justice and equity in healthcare is the foundation upon which the Moses/Weitzman Health System was built.

Time Type:

Full time