Oracle Customer Success Services (CSS)

In Customer Success Services, customer success is our North Star, when organizations choose to partner with us, we work with them across their journey.

Businesses who have turned to Oracle for cloud and application solutions trust Oracle Customer Success Services to help them get the most out of their investment. For more than 20 years, Oracle Customer Success Services has helped more than 6,000 companies across 100 countries gain the speed, flexibility, and security features that they require. We work side by side with customers to understand their unique business goals and requirements-helping them maximize their investment, minimize risk, and achieve more. https://www.oracle.com/customer-success/

Who are we?

CSS Advanced Service Engineering (ASE) organization is a global, innovative, open-minded and diverse team of highly skilled technical engineers. The ASE establishes long-term trusted relationships with Oracle’s key customers helping them to maximize their Oracle Cloud and on-premise investment, innovate faster, and accelerate their business success with solutions for all Oracle Cloud, multi-cloud and on-premise environments.

Prerequisite:

Please ensure you meet this criteria, prior to applying for this position:

UK National / British Citizen – candidate must hold a UK Passport. UK Resident – candidate must reside in UK. UK Government Security Clearance (this role will be subject to the candidate successfully obtaining SC Security Clearance).

Job Description:

We are looking for a Lead Cloud Architect (LCA) who will be responsible of delivering best in class services to our CSS Customers running their solutions on private and/or public cloud environments. Strong overarching cloud architecture design and implementation experience across multiple domains is required (e.g. SaaS, PaaS/Middleware, IaaS/OCI, Database, Security, AI, Multi-cloud) with the ability to lead projects through to fruition, via close collaboration with internal and external stakeholders at all levels.

Establishes trust based client relationships working closely with customer as the trusted advisor.  Ability to work with the customer to capture business and industry requirements and translate them into technical architectures aligned with Oracle’s best practices and service delivery standards. Leading CSS’s highly experienced delivery teams by providing technical governance and guidance. Market awareness around not only competitor’s technologies, but new technologies.   Keen to develop into new emerging technologies and providing structured awareness to CSS teams and customer on how to adapt.  With extensive problem resolution skills, LCA is accountable, trustworthy and able to build lasting relationships with the team members, other Oracle teams and the customers at different levels of the reporting line up to CIO or equivalent business owner. Work with the sales teams where required to assist at pre-sales level around defining scope, LoE, technical guidance and at high level technical program/project level delivery methodology.

Career Level - IC5