BGIS ITS is currently seeking a Lead Commercial Dispatcher to join the team in Hudson, FL and surrounding areas.
 

Are You Looking For

A company that cares and wants you to achieve your career objective A company that offers you flexibility on the types of rewards and recognition that align with your personal situation A company that puts you and your career first

BGIS is that Company

BGIS Integrated Technical Services (ITS) US (dba Millian Aire Enterprise LLC) has built a strong service-oriented company using only school and field trained technicians.  We take pride in treating all our customers with the highest degree of professionalism, care and understanding. Our experience, quality of work, and rates are unequaled in the marketplace. In 2022 Millian Aire merged with BGIS, a global leader in the provision of facility management services, project delivery, energy & sustainability, asset management, workplace advisory, and real estate services. With a combined team of over 500 commercial field technicians in the US (over 7000 globally), BGIS and Millian Aire relentlessly focuses on delivering memorable customer experiences that create value for our clients by focusing on developing a team of commercial technicians and providing those technicians ongoing training, support and ongoing career development.

RESPONSIBILITIES

Responsible for the day-to-day Dispatch operations Under the general direction and guidance from the Dispatch Manager, this role will be responsible for being the lead over the dispatchers Generate and dispatch service request work orders to technicians as per established process Coordinate training of new hires and existing dispatch personnel Ensure that all work orders are dispatched to technicians in a timely manner Process and submit warranty claim documentation electronically Serves as a dispatcher when needed or as directed Ensure Dispatch Team is successfully communicating with internal or external customers within company defined timelines Ensures all phone calls and e-mails are handled in a timely, professional, and courteous manner Make and receive calls/emails from the clients requesting service to outside vendors for follow ups on workorder status, creation or cancellation Adding new vendors and locations to the system Comply with all company policies and procedures and adhere to company standards Other duties as assigned

QUALIFICATIONS

High School Diploma/GED required Problem solving: Evaluate a problematic situation and create a resolution based on planning and reasoning  Planning & prioritization: Determine the necessary sequence of activities and the efficient level of resources required to achieve both short- and long-term goals Ability to use good judgment, initiative, and make good decisions with limited supervision  Excellent organizational, and time management skills Strong internal and external customer service skills Experience with Microsoft Office (specifically Excel) required

Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.

The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment and training.

BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who have always been the source of our strength. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.

This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.