DEKA R&D has an immediate opening for a Lead Complaint Handling Engineer to work in a dynamic Medical Device Research and Development environment.  The position reports to the Product Complaints Manager.  This is a high visibility role with a significant direct impact in the Quality Management System.

How you will make an impact:Responsible for reviewing complaints that involve a potential quality problem with a medical device. Perform product complaint evaluations with minimal direction, utilizing experience and product knowledge.Ensure that complaint documentation follows Good Documentation Practices; meets QMS requirements; and complies with U.S. Food and Drug Administration (FDA) regulations / other regulatory requirements.Identify and make sound decisions regarding medical device reporting to regulatory agencies.May lead a small team of Complaint Handling Engineers.Create procedures and work instructions.Increase efficiencies through process improvements.Develop product training programs.Generate reports to track and trend complaints across product lines.Present complaint data cross-functionally.Work with failure analysis team to improve product investigations related to complaints.Interface with Third Party Manufacturers, health care professionals, internal customers, and regulatory agencies.Participate in audits and CAPA investigations as they relate to complaint handling.Contribute independently while also collaborating with other team members and departments needing product complaint information.Maintain positive and cooperative communication with co-workers, customers, contractors, and vendors.Serve as a subject matter expert on complaint handling.Perform other related duties as assigned under management supervision.Skills needed to be successful:4-year engineering degree, preferably in biomedical engineering, and 3+ year(s) relevant experience in a cGMP environment supporting complaint handling investigations, medical device reporting, or product analysis; OR 2-year degree and 5+ year(s) relevant experience in a cGMP environment supporting complaint handling investigations, medical device reporting, or product analysis.Knowledge of FDA requirements for Quality Systems, pharmaceutical products, and Medical Device Reporting regulations (21 CFR 803, 820 and 211) is preferred.Experience with SalesForce is preferred.Good problem-solving and proficient computer skills are required.Solid written/verbal communication and organizational skills, as well as attention to detail.Sound technical writing skills.Excellent time management skills with the ability to prioritize multiple projects and ensure compliance with regulations and standard operating procedures.Ability to work well independently and on cross-functional teams in a fast-paced, changing environment.Motivated self-starter with a strong desire to see individual tasks through to completion, and to help as needed to achieve team goals.

About DEKA:

One hour from the beach, Boston, and the mountains, the historic Amoskeag Millyard once housed the largest textile mills in the world. It is now home to DEKA Research & Development, where we are taking the same innovation and cutting-edge technology into the modern age.

Behind DEKA’s brick walls sits a team of professionals who strive to make a difference every day through thoughtful engineering, design, and manufacturing. Here at DEKA, some of the most innovative and life-changing products of our time are created, and new ideas are always welcome and explored.