Seen as the leader of the concierge team. Acts as a leader by maintaining professionalism at all times, supervises the day-to-day functions of the team ensuring that tasks are completed. Acts as the direct liaison between GM, Membership team and Concierge team.  + Distributes and monitors the execution of tasks given by management + Provides new hire and ongoing training for the concierge team + Seeks out new tasks for the concierge team to work on during slower hours + Manages inventory levels for supplies and equipment  + Monitors usage of cell phones, personal work, and personal conversations.  + Alerts leadership of any issues that need to be addressed. + Staffing  + Sits in on interviews with new team member candidates + Schedule + Creates Concierge team schedule  + Monitors breaks, tardiness, overtime, excessive lunches, uniform issues + Checks in with team members as they arrive to make sure they are informed for the day + Attend BEO Meetings + Provides team with needed information from BEO meetings + Attend Marketing Meeting  + Provides team with needed information from marketing meetings + Attend Membership Meeting  + Provides team with needed information from marketing meetings + Monitors incoming and outgoing emails + Handles customer service escalations from concierge team Powered by JazzHR