Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Lead Consultant - Messaging L2 role

Responsibilities

• Evaluate existing DNS design and provide recommendations for improvements to ensure highest level of resiliency and security
• Provide DNS expertise as required to resolve DNS related incidents
• Effectively communicate and resolve technical challenges within a large, diverse, and dispersed team environment
• Research, test and implement new solution architectures for securing applications
• Develop automation and support embedded API calls for external system integration into ticketing platform (Service Now)
• Manage DNS based redirects as required by the business
• Manage domain registration transfers and purchasing
• Work closely with Information Security team on security enhancements
• Manage split brain DNS and optimize change workflow
• Assist with management and maintenance of Microsoft Exchange in a hybrid on premcloud environment
• Troubleshooting resolution of Exchange issues raised through escalation
• Assisting in engineering mail connectivity solutions for application support
• Setting up mailboxes, mailbox restorations, eDiscovery requests
• Experience implementing Exchange related security best practice
• Manage Mimecast edge gateway email security platform
• Exchange disaster recovery setup, configuration, and administration including documentation
• Ability to manage acquisition related messaging integration and co-existence activities
• Implementing internal / external DNS changes and maintaining security best practice (Cloudflare)
• Review and document processes related to DNS and Exchange services
• Support of Exchange related services in Microsoft Purview and Defender
• Management of distribution group automation solutions
• Providing guidance to other team members on proper policy and procedure according to best practice
• General knowledge of various other IT practices including networking, servers, and voice.

Qualifications we seek in you
Minimum Qualifications / Skills

• Bachelor’s Degree preferred (Information Technology, Computer Science, or related field)
• Sound understanding of Microsoft Exchange in a hybrid enterprise environment
• Managing an enterprise Exchange environment
• Managing external DNS and Microsoft DNS in an enterprise
Preferred Qualifications/ Skills

• Ability and willingness to work in a 247365 environment
• Excellent communication skills
• Ability to lead when required and provide guidance on project engagements
• Enterprise Exchange system engineering experience (Exchange 2019 / Exchange Online)
• Excellent troubleshooting and problem-solving skills
• Scripting experience: Powershell, Python, RESTful API
• Experience using a helpdesk or IT incident management software (Service Now)
• Excellent knowledge of DNS, Active Directory, Azure Active Directory
• Customer focused on timely issue resolution in a team oriented environment
• Ability to work both independently and as part of a team
• Strong critical thinking / problem-solving, and the ability to debug complex-cross systems problems, and document root cause including remediation.
• Experience in change and incident management
• Experience with testing and deployment of automation tools
• General knowledge of software development practices
• Understanding of IP networking and network architecture
• Experience in Microsoft Active Directory DNS and Sites and Services
• Experience managing cloud based DNS: Cloudflare and Route 53
• Scripting and automation based on Cloudflare API
• Knowledge of HTTP, TLS, WAF and CDN standards and technology
• Working knowledge of Microsoft 365 suite of products and links to Exchange Online
• Working knowledge of MDM solutions (Intune)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.