Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Lead Consultant, Software Engineer with ITSM Expertise

We are seeking a motivated professional to join our Site Reliability Engineering (SRE) team. This role focuses on improving system reliability and scalability, with a strong emphasis on IT Service Management (ITSM), coding, DevOps practices, and SRE principles.

Responsibilities

Implement ITSM frameworks and tools (e.g., ServiceNow, ITIL) for effective incident, change, and service management.

Enhance system reliability through monitoring, alerting, and incident management processes.

Build and manage CI/CD pipelines and automate deployment workflows.

Collaborate with cross-functional teams to identify and resolve production issues efficiently.

Monitoring prod jobs, troubleshooting issues, sending out communications and ensuring alignment to standard procedures.

Qualifications we seek in you

Minimum Qualifications / Skills

Experience in ITSM, SRE, or related fields.

Focus on DevOps and prod support

Proficiency in ITSM tools (e.g., ServiceNow) and ITIL processes.

Experience in DevOps practices, monitoring tools, and incident management.

Strong coding skills in scripting languages for automation.

Excellent analytical and communication skills (able to communicate incident details to stakeholders clearly)

Preferred Qualifications/ Skills

Experience in production support and application performance optimization.

Familiarity with cloud platforms and infrastructure as code (IaC).

Familiarity with Basic SQL and Linux Commands

Curiosity and attention to details

Ability to follow and adhere to documented processes (bonus points for the ability to set-up/design/put together and roll out operational processes)

Knowledge of shell scripting, expected to run scripts but not create/develop them (nice to have)

Knowledge of Control-M is a bonus but not mandatory (nice to have)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.