Lead Consultant Specialist
HSBC
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
We are currently seeking an experienced professional to join our team in the role of Software Engineering Manager.
Business: CTO
Principal responsibilities
Own a defined scope of product development and management responsibilities. Lead initiatives to launch new products or manage existing products (includes end to end issue identification and resolution). Make effective use of technology to drive product experience.Develop a deep understanding of all aspects of product. Become the Go-to person to impart product knowledge within the team. Solve product related queries.Lead quantitative and qualitative analysis to aid decision making about product concept, strategy and content while applying lean product principles.Work with other stakeholders to capture product utilization, and lead initiatives like client benchmarking, content recommendation studies based on usage and client needs etc. Create / help conceptualize easy to consume Dashboards.Deeply understand client value drivers to drive high-levels of customer satisfaction/retention. Conduct client interviews and capture client feedback to inform and enhance product backlog. Maintain an agile mind-set by adopting the practices and processes, leveraging agile delivery methods, associated frameworks (e.g., Lean) and Bank tools (e.g., JIRA) to do thisIdentify continuous improvement opportunities within the team, focusing on automation, process improvement, how technology is best leveraged and technology shift opportunities Engage with vendors, suppliers, and relevant stakeholders to meet the HSBC global standards for design and deployment.
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