Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Lead Content Strategy Analyst

Summary:
Content Strategy and Development (CS&D) provides the technical and operational information that customers and stakeholders need to do business with Mastercard. CS&D is committed to driving the business goals of Mastercard by maximizing the impact of content. We foster solutions to provide the right content, to the right stakeholders, in the right format, at the right time. We accomplish this goal by collaborating with business partners to understand customer needs and deliver timely, high-quality information in a wide range of media and languages.

Overview:
This position involves creating and delivering technical content and publications about Mastercard products and services for our customers. The position involves performing all stages of the processes to publish technical content in online, mobile, and printed formats. It also includes researching, evaluating, selecting, and implementing new enterprise-wide processes and technologies.

•\tAre you passionate about technology and finding new ways of doing things that challenge the status quo?
•\tDo you enjoy finding new solutions for delivering digital content?
•\tDo you enjoy working on a team that interfaces with business partners across the globe?


Role:
•\tWork with cross -functional teams and multiple Business/Product Owners to create original content and update existing technical content
•\tAccountable for the successful completion of multiple high-quality projects within the technical writing function
•\tEnsure updates are made to content in accordance to the CS&D writing standards
•\tManage day-to-day writing and publishing needs to deliver content online for consumption through multiple channels including Web and mobile
•\tProvide excellent customer service to our business partners and customers
•\tAuthor in XML or markdown, a tool utilized for content creation and editing

•\tPublish technical content to multiple platforms and output types, such as PDF, HTML, Wik, and online help file generation
•\tGathering/analysis of requirements/information
•\tAnalyzing, gathering inputs, and participating in the design of process improvement solutions for the team's documentation
•\tNew hire training and peer mentoring
•\tDaily review and assessment of project intake portal (TAG)

All About You:
•\tExperience with Project Management and Agile methodologies
•\tExhibit strong written and verbal communication skills
•\tTechnologically savvy, spearheading innovation through ingenuity, creativity, and thoughtful risks
•\tAbility to analyze, explore, and recommend new tools and industry practices/ patterns
•\tAdaptable to dynamic change and ambiguity thriving in a fast-paced environment
•\tAbility to identify the need for graphics and process flows to improve content
•\tAbility to identify and implement process and strategy improvement opportunities with consideration for target audience, user experience, product life
cycle, documentation best practices, and user acceptance testing (UAT)
•\tTeam player, with the ability to interact and consult with various levels throughout the organization to cultivate and expand partnerships
•\tExhibit the highest degree of professionalism, accountability, and empowerment
to drive results
•\tExperience with Microsoft Office products
•\tExpert in content management systems (CMS) and other authoring tools, such
as Ixiasoft, Oxygen, XML, xMetal, and Visual Studio Code
•\tProficient in API and DITA/XML, including best practices with markups, tags, entitlements, and topic types
•\tExperience as an information architect or with an information architecture team
•\tKnowledge with Domo, Tableau or similar metrics tracking and reporting tools
•\tKnowledge with SharePoint
•\tExperience with Software Development Life Cycle (SDLC)/Design Methodology
•\tFamiliarity with product payment systems
•\tExperience with creating content templates for our Business Partners
•\tExperience with content localization
•\tAdvanced interpersonal skills, serving as an ambassador for standards
Information Architect Responsibilities:
•\tCommit to 8 hours a week for support
•\tPerform level 1 troubleshooting
•\tEscalate level 2 concerns to core IA team
•\tTest new software features in the CMS and Report bugs or identify potential features in the CMS
•\tReport bugs or identify potential features
•\tPerform DRM maintenance on monthly, quarterly, or annual basis
•\tCommunicate to writers about changes to procedures, enhancements, or defects
•\tAdvocate for specific to business needs on behalf of customer
•\tStay on top of current technology trends and processes

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.