We are seeking a dedicated and experienced Team Leader specialized in the health sector, to lead our claims support team.

The ideal candidate will have previous experience in managing teams, project management knowledge a proven track record of implementing digital and technical solutions and ideally will have experience in the contact centre environment.

You will have the opportunity to contribute to process efficiency and enhance the customer experience for our clients.

As part of the Operations and Technology division, the team leader will oversee a team of colleagues responsible for handling claims and client support activities in the health sector. The selected person will focus on developing the team to deliver high-quality services, drive efficiency, and lead the adoption of innovative digital tools.

We will count on you to: 

Coordinate and supervise a team of approx. 10 members, ensuring that objectives are met.Ensure the efficient and accurate processing of health claims while providing high-quality customer supportMonitor team performance and generate relevant reports for performance analysis.Provide coaching and development opportunities for team members, helping them grow their skills and advance their careers.Foster a positive team spirit by encouraging collaboration, open communication, and mutual support among team members and with the leadership.Develop talent in the team for future succession planningActively participate in the implementation of digital and technical projectsEngage in initiatives to streamline and simplify existing processes, proposing innovative solutions.

What you need to have:

Bachelor’s degreeMinimum 1 year of experience in team management, preferably in insurances sector, claims management or contact centre.Strong knowledge of project management and experience in implementing digital and technical solutions.Familiarity with claims management processes in the health sector.Proficiency in English and Romanian (written and spoken) at advanced levelExcellent communication, leadership, and solution-oriented skills.Demonstrated passion for improving customer experiences and driving team success

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.  We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.  Be part of a forward-thinking organization that embraces innovation and encourages creative problem-solving. Your ideas and contributions will be valued and can lead to meaningful change. We encourage our employees to participate in community service and volunteer opportunities, allowing you to give back and make a positive impact in the communities we serve.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.