**Work Schedule** First Shift (Days) **Environmental Conditions** Office **Job Description** **Position Summary:** The Lead Credit & Collections Representative will coordinate debt collection and credit limit management for a group of customers. This role involves managing credit from start to finish, including order holds and decision-making. You will be the main point of contact, leading conference calls to resolve disputes, non-payment issues, and account reconciliation with collaborators. This role requires a candidate with outstanding rapport-building abilities, flawless communication skills, and a passion for achieving critical metrics in a dynamic environment. **Responsibilities:** + Perform checks and evaluate credit limits on new and existing customer accounts within the designated portfolio in line with company policy. + Carry out necessary procedures to place accounts on hold, ensuring timely release of orders upon receipt of payment. + Liaise with other departments to communicate credit hold or block decisions. + Update core systems to accurately reflect credit limits and hold status. + Proactively contact customers to ensure invoice processing and timely payments. + Plan and prioritize customer calls to improve collections on the largest open invoices. + Review customer accounts regularly and determine when accounts should be placed on hold. + Log, monitor, and coordinate customer complaints for timely resolution. + Lead internal and external customer meetings to resolve issues related to disputes, non-payment, or account reconciliation. + Allocate credits in consultation with relevant teams. + Consistently meet assigned targets and fulfill Service Level Agreements (SLAs). + Ensure collection software is updated with actions taken, follow-ups needed, and dispute reporting. + Perform tasks in accordance with company policies and Sarbanes-Oxley requirements. + Assist the cash application team and support e-invoicing processes as needed. + Train and mentor new employees in the Order-to-Cash (OtC) department. + Build and update process documentation and training materials. + Participate actively in departmental or cross-functional projects. + Act as backup or blocking issue point for the Line Manager. + Support Internal and External Audit testing procedures. + Perform additional duties as assigned by the Line Manager. **Skills & Qualifications Required:** + Effective and confident communication skills for successful customer negotiations. + Proven attention to detail and accuracy. + Proficiency in collaborating with a wide range of people to achieve common goals. + Ability to work independently to address complex issues and handle customer concerns. + Comfortable in a fast-paced environment. + Strong organizational and time management skills. + Problem-solving and analytical ability. + Good judgment and decision-making skills. + Willingness to train and mentor newcomers. + Good understanding of process improvement methodology. + Detailed understanding of relevant accounting systems and credit & collections processes. Qualifications and Experience: + Skilled in English. + University or College degree. + Proficiency in Microsoft Office software (Outlook, Excel, etc.). + Previous +3 years of work experience in Shared Service Centers in a similar role. + Proven experience with ERP systems (SAP, Oracle, JD Edwards, etc.). Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.