Lead CSSC Front Line Representative Job Description **Are you interested in working at a market leading multinational company?** **At Grundfos, we develop, produce and sell some of the worlds’ most efficient and energy saving pumps and pump solutions across the globe. We help our customers save natural resources and reduce climate impact.** With us, you will be part of an international workplace where innovation, collaboration and development are front and centre in everything we do. Grundfos is financially independent, stable company, where next to our customers, employees are also number ones for us. Grundfos provides free professional training and personal development opportunities in an international environment. **What is the purpose of the job?** As a CSSC Lead Front Office Representative primary responsibility is to contribute to a thriving sales team whilst delivering world class customer services through various customer channels i.e. telephone, E-mail, live chat, instant messaging etc. Provide first Customer contact resolution on inquiries which can resolve shortly and decide on the further processing of business transactions based on defined processes. Provide timely and effective quotations, technical advice, and Order Entry related support to customers and sales teams. **What is the job about?** + You will be responsible for commercial and technical advice on customer inquiries which the employee can resolve + Provide basic technical assistance to customers regarding the product sizing, applications, system solutions, accessories, installations, prices, etc., assuring the functionality of the solution in practice. + Provide quotations according to the requests from customers + Provide pricing in quotations according to the rules + You will create tickets, e.g. request for information, request for quotation, request for complain and order entry workflow for own processing or for forwarding to the back office + You will track offers according to specifications (e.g. sales guidelines) + You will follow up on Customer interactions within Service Level Agreement + You will provide standard pricing and delivery information + You will identify business opportunities and handover to external sales + You will create, delete and maintain Customer contact data in the SAP CRM system, enter the incoming orders. + You will contact Customers or internal stakeholders e.g. to resolve missing order data or to provide missing information for technical inquiries. **What do you need to apply?** + You have at least high school education ideally in technical field + You are at least intermediate in oral and written English + Ideally, you have solid knowledge at MS Office & SAP & CRM + You are self-driven with ability to prioritize tasks based on set objectives + Ideally, you have 2-3 years of relevant work experience in customer service + Good communication and networking skills together with the ability to build genuine and trusting relationships with both Internal and External Stakeholders. + You have good collaboration skills and enjoy working in the team. **Location** Poznań, Katowice, Poland **Why Grundfos** At Grundfos, we dare to do things that others cannot or dare not do. Our skills commit us to pioneer solutions to the world’s water and climate challenges and improve the quality of life for people. We believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short-term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role. **Furthermore, we offer:** + Dynamically improving company with stable background + Professional challenges and development opportunities in multinational environment + Competitive salary and benefits + Teamwork in an international team + Family friendly, environmentally aware employer. Information at a Glance **Job details** Workplace: Hybrid (office and home-working) Job Location: Katowice, Śląskie, Poland | Poznan, Wielkopolskie, Poland Contract Type: Full-Time Employment Type: Regular