Lead Customer Account Coordinator Company : Safran Seats Job field : Customer services and support Location : Cwmbran , Wales , United Kingdom Contract type : Permanent Contract duration : Full-time \# 2025-150531 Apply with one click Any questions ? **Job Description** Are you interested in working at the business end of Aerospace, where airline brand meets innovative passenger experience? Then your next opportunity could be with Safran Seats, an industry award winning, premium designer and manufacturer of First and Business Class seating and technology. Our passenger experience prides itself on innovation, customization, quality and industrial design. At Safran Seats, we are unique within aerospace, as we interface with both the world's biggest airlines and airframers alike, with the largest seats portfolio of all seats suppliers. One day you could be liaising with one of the world's largest airframers, and the next, some of the biggest airline brands around the world! In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales and Brackley, England. The Lead Customer Account Coordinator is responsible for establishing and maintaining relationships with customers by ensuring tall customer requirements in relation to spare parts are completely met in a timely manner. Key Responsibilities will include: • Assist in the direction of daily activities of the Customer Service Representatives • Assists in the creation of an atmosphere that promotes the development of new concepts, ideas and methods to support continuous improvement in the department • Assists in the distribution and monitoring of departmental activities, including adherence to company/departmental practices, procedures and policies. • Assist the Front Office Manager in the management and development of all Customer Services Representatives to ensure customer satisfaction and balanced workloads • Assists the Front Office Manager with the daily/monthly KPI's and goals for the department and contributing to the overall achievement of those goals and objectives. This includes assisting with the creation and maintaining the department's performance metrics. **Complementary Description** Our in-house design studio co-creates the most innovative experiences in the sky with our airline customers and partners. Our dedicated engineering, production and in-service support facilities are integral to delivering a high-end quality product that we keep flying throughout the life of programme. We are fully supported by a wide team of support functions, from HR to Finance, to Business Development and Planning and Logistics, our team is built to give Safran Seats an end-to-end capability in house in the UK. We focus on: Our people These are our four People Fundamentals that underpin everything we do at Safran: • We believe in and fostering the conditions for diversity and inclusion to thrive • We develop our colleagues skills and build opportunities so you can shape our future • We create a trustworthy work place to support you, as you dare to act and innovate • We encourage collaboration and mutual support between you and your colleagues So you'll be supported every step of the way! Sustainability Our people are at the heart of our success, as we work together to achieve our mission: contributing to a safer and more sustainable aviation. We are tackling the biggest challenges in aerospace, with a commitment to work to decarbonise the industry by 2050. Global Mobility As part of the Safran Group, across our businesses we are market leaders in aerospace, defence and space; there is always potential for future mobility in the UK and internationally. **Job Requirements** Must have advanced level knowledge of Microsoft Office software products Must have ability to efficiently perform multiple tasks simultaneously Must be able to interface with all departments within the company, as well as multi-cultural outside customers. Experience in a customer related area or proven ability to work well with customers required. Ideally Minimum of two years of experience within the Safran Seats GB organization No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to hear from you! Our employees are at the heart of our success, as we work together for our sustainable future. There are four People Fundamentals that underpin life at Safran: • We believe in and promote diversity and inclusion as key values across our business • We develop our colleagues skills and build opportunities so you can shape our future • We create a trustworthy work place to support you, as you dare to act and innovate • We encourage collaboration and mutual support for you and your colleagues As a valued member of our team, these are just a few of the benefits you'll receive: • 25 days holiday + UK Bank Holidays • Benefits Programme, with a number of schemes such as cycle to work, technology savings, retail discounts and access to private healthcare • Career Progressions opportunities such as company sponsorship and further training courses • Family friendly policies including maternity, paternity, adoptive parents, shared parental leave, parental leave and flexible working • Equality & Diversity initiatives with internal groups for workplace engagement and involvement • STEM engagement with schools, colleges and universities and Charitable activities for all Please apply and submit your CV today! Once your CV has been reviewed, we will contact you with the next stages. We want Safran Seats to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Safran Seats an inclusive place to work. **Specificity of the job** TBC **Locate your future workplace** Llantarnam Industrial Park, LlantarnamNP44 3HQ Cwmbran Wales United Kingdom Safran is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.