As a Lead Customer Experience Specialist at\nHoneywell, in Bucharest, you will be responsible to\nensure the successful fulfilment of all requests regarding the order processing\nand purchasing activities within the GCC department and adherence to standard\nprocedures and checks in daily activity to provide excellent customer\nexperience. This is a hybrid role, 3 days at the office + 2 days work\nfrom home model.
Honeywell
Honeywell Industrial Automation enables\nour customers to run safer and more efficient operations. From refineries to\ndistribution centers to retail stores, we help deliver results while improving\nworker safety and meeting sustainability goals such as reduced carbon emissions\n– by leveraging connectivity, advanced data analytics, software, robotics,\nsensors, process automation and asset performance management solutions.
We Enable our Customers to Enhance the Safety,\nSustainability, Resilience and Productivity of their People, Plants, and\nAssets.
Key responsibilities:
Successful,\n timely accounting and lifecycle maintenance of all orders / contracts /\n projects in the Honeywell systems.
Responsible\n for updating customer accounts: submitting requests in SAP for customer\n creation/extension/ amendment.
Responsible\n for creating / extending materials in SAP operating system.
Follow-up\n on approvals for customer creation/extension/ amendment.
Key skills and qualifications:
Preferred\n minimum 2 years experience in the Customer Services field, preferably with\n expertise in SAP.
Preferred\n minimum 18 months experience in the Customer Services field for internal\n promotions.
Experience\n working in a multidisciplinary team.
Customer-oriented\n and action-oriented, proactive approach.
We offer:
Enjoy\n 25 vacation days per year, plus extra days off for life's special events.
Meal\n vouchers.
Flexible\n benefits basket with monthly budget allocated (top up medical insurance,\n life insurance, pension, vacation/ cultural/ fuel vouchers).
Medical\n Insurance Plan paid by the company.
Equal opportunity statement
We are an equal opportunity employer and value\ndiversity at our company. We do not discriminate based on race, religion,\ncolor, national origin, gender, sexual orientation, age, marital status,\nveteran status, or disability status.
We will ensure that individuals with\ndisabilities are provided reasonable accommodation to participate in the job\napplication or interview process, to perform crucial job functions, and to\nreceive other benefits and privileges of employment. Please contact us to\nrequest accommodation.
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