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Lead Customer Experience Specialist

As a Lead Customer Experience Specialist at\nHoneywell, in Bucharest, you will be responsible to ensure the\nsuccessful fulfilment of all requests regarding the order processing and\npurchasing activities within the GCC department and adherence to standard\nprocedures and checks in daily activity to provide excellent customer\nexperience. This is a hybrid role, 3 days at the office + 2 days work from\nhome model.

Honeywell Industrial Automation enables our customers to run safer and more efficient\noperations. From refineries to distribution centers to retail stores, we help\ndeliver results while improving worker safety and meeting sustainability goals\nsuch as reduced carbon emissions – by leveraging connectivity, advanced data\nanalytics, software, robotics, sensors, process automation and asset\nperformance management solutions.

We Enable our Customers to Enhance the Safety,\nSustainability, Resilience and Productivity of their People, Plants, and\nAssets.

Key responsibilities:

Proactive\n engagement in projects and process transitions within the department.Successful,\n timely accounting and lifecycle maintenance of all orders / contracts /\n projects in the Honeywell systems.Responsible\n for updating customer accounts: submitting requests in SAP for customer\n creation/extension/ amendment.Responsible\n for creating / extending materials in SAP operating system.Follow-up\n on approvals for customer creation/extension/ amendment.

Key skills and qualifications:

Fluent\n in EnglishPreferred\n minimum 2 years experience in the Customer Services field, preferably with\n expertise in SAP.Preferred\n minimum 18 months experience in the Customer Services field for internal\n promotions.Experience\n working in a multidisciplinary team.Customer-oriented\n and action-oriented, proactive approach.

We offer:

Competitive\n Salary regularly increased based on your performance.Enjoy\n 25 vacation days per year, plus extra days off for life's special events.Meal\n vouchers.Flexible\n benefits basket with monthly budget allocated (top up medical insurance,\n life insurance, pension, vacation/ cultural/ fuel vouchers).Medical\n Insurance Plan paid by the company.Equal\n opportunity statement

We are an equal opportunity employer and value diversity at\nour company. We do not discriminate based on race, religion, color, national\norigin, gender, sexual orientation, age, marital status, veteran status, or\ndisability status.
We will ensure that individuals with disabilities are provided reasonable\naccommodation to participate in the job application or interview process, to\nperform crucial job functions, and to receive other benefits and privileges of\nemployment. Please contact us to request accommodation.

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Additional InformationJOB ID: HRD251093Category: Customer ExperienceLocation: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,RomaniaNonexemptGlobal (ALL)