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Lead Cust Exp Specialist

We have an opportunity for a Lead Cust Exp Specialist to join us at Honeywell in Bucharest Romania. Reporting to the Dispatch Team Leader, your main responsibility will be acting as first point of contact for customers and field service professionals’ issues, being an interface between them and the rest of the departments. This is a hybrid role, 3 + 2 days model.

Honeywell

With over 125 years of proven building solutions, Honeywell is building ecosystems that put the occupant at the center and fostering environments of efficiency, productivity, and collaboration. Honeywell customers have saved $6B in Energy & Operational Savings since 1979 and we have completed approximately 6,000 guaranteed efficiency projects for our customers.

Transform the way buildings operate to be safer, more productive and more energy conscious.

Key requirements

       Call taking (external & internal customers) and Email handling (external &internal customer);       Case – Work Order – Service Appointment creation in Salesforce, depending on the issues specificity, after checking contract details and entitlements.       Service Appointment dispatch & re-scheduling for Field Service Professionals.       Field Service Professionals schedule monitoring (acceptance expiration, overlaps, rejected Service Appointments);       Customer Portal cases monitoring, and monitoring of Field Service Professionals generated cases.       Ensures country specificities are respected (as the case may be)

Key skills and qualifications

       German minimum B2+ preferred C1 – main language       English – secondary language       Microsoft Office suite 

Nice to have.

       Strong communication skills (both written and verbal)       Analytical and Problem-solving skills       Team player       Detailed oriented, good organizer, teamwork, multitasking, good reporting skills, customer oriented.       Experience in Customer Support is a plus.       Technical knowledge or understanding is nice to have but not mandatory.       Salesforce knowledge is a plus but not mandatory.

Our offer

       Competitive Salary regularly increased based on your performance.       25 vacation days per year, plus extra days off for life's special events       We provide meal vouchers.       Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers).       Medical Insurance Plan paid by the company.       Recognition & referral bonus programs.       Comprehensive induction, ongoing training, and development to set you up for success.        In-house and external learning platforms (Udemy) to continue to expand your skills.       Work experience opportunities to help you grow your career with us.       Global employee networks to help you connect and group.        Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters.       Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private, and confidential environment.       Frequent Employee Engagement activities fostering an inclusive and diverse work environment.        3 + 2 hybrid work arrangement to support your work-life balance.       A culture that fosters inclusion, diversity, and innovation in an international work environment       Market specific training and ongoing personal development.       Experienced leaders to support your professional development

Equal opportunity statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#TheFutureIsWhatWeMakeIt #LI-Hybrid

Additional InformationJOB ID: HRD234791Category: Customer ExperienceLocation: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,RomaniaNonexemptGlobal (ALL)