Lead Customer Experience Specialist with Italian - hybrid
As a Lead Customer Experience Specialist with Italian at Honeywell, in Bucharest, you will be responsible for supporting services and\nprojects organization by processing work packages / managing requests in a\ntimely and correct manner. This is a hybrid role, 3 days at the office + 2 days work from\nhome model.
Honeywell
Honeywell Building Automation is\ntransforming the way every building operates to help improve the quality of\nlife for the people who use them. With a portfolio featuring software, hardware\nand services, Honeywell takes an outcome-focused approach to help building\nowners and operators improve safety and security, energy and operational\nefficiencies to create a better building experience.
Helping to Transform Buildings to be\nSafer and More Operationally and Energy Efficient.
Key responsibilities:
Processes a wide variety of maintenance related\nactivities between Honeywell and customers: records, changes in the list of\nequipment or obligations covered by the contract (escalations), cancellations,\nre-registrations;Analyzes and takes the necessary steps to resolve\ndisputes (credit issuance and reflow);Process\nstandard parts requests and other associated tasks (changes in material\nsettings, extensions, replacements);Performs troubleshooting reporting, processing, and troubleshooting according\nto business requirements;Involving in major transitions, working with the\nCPS team (SAP process specialists) for SAP development or another internal\nprograms.Key skills and qualifications:
Fluent Italian (at least B2) and English;College graduate;Minimum 1 year experience on Sr Customer Experience Specialist role;Microsoft Office knowledge;Strong communication skills (both written and verbal).We offer:
Competitive\n Salary regularly increased based on your performance;Enjoy\n 25 vacation days per year, plus extra days off for life's special events;Meal vouchers;Flexible benefits\n basket with monthly budget allocated (top up medical insurance, life\n insurance, pension, vacation/ cultural/ fuel vouchers);Medical\n Insurance Plan paid by the company.Equal opportunity statement
We\nare an equal opportunity employer and value diversity at our company. We do not\ndiscriminate based on race, religion, color, national origin, gender, sexual\norientation, age, marital status, veteran status, or disability status.
We\nwill ensure that individuals with disabilities are provided reasonable\naccommodation to participate in the job application or interview process, to\nperform crucial job functions, and to receive other benefits and privileges of\nemployment. Please contact us to request accommodation.
Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!
#TheFutureIsWhatWeMakeIt
#LI-Hybrid
Additional InformationJOB ID: HRD258983Category: Customer ExperienceLocation: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,RomaniaNonexemptGlobal (ALL)