Description Robert Half is looking for an exemplary Lead Customer Service Specialist to coach our client's staff to deliver exceptional customer service. The Lead Customer Service Specialist will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes. You will maintain documentation such as correspondence and operational records. Responsibilities: + Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback. + Strategizing and monitoring the daily activities of customer service operations. + Assisting customer service staff with duties where required. + Training staff in areas of customer service and company policies. + Investigating and solving customer service complaints. + Maintaining documentation pertaining to customer service department activities. + Performing additional duties where needed. Requirements + High school diploma, GED, or suitable equivalent. + 2+ years of work experience in a similar position. + Proficient knowledge of customer service, and standard office practices and procedures. + Proficient computer skills. + Proficient standard office equipment skills. + Outstanding communication skills, both written and verbal. + Strong people skills. + Excellent phone etiquette. + Outstanding organizational skills. If you meet these qualifications please apply with your updated resume and call Madison for additional details at 952-831-6020. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .