Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

We are looking for an experienced and strategic Enterprise Account/Portfolio Manager who has a knack in building deep customer relationships and driving incremental business in existing Freshworks customers by delivering value.  They should have a consultative sales approach, a successful track record retaining, growing and on-boarding clients with polished presentation skills. This person must demonstrate all the behaviours associated with a high performance sales and customer success culture, specifically managing a pipeline of business opportunities and delivering results against a quota. This individual will provide the best consultative experience possible for our customers.
 

Responsibilities:

You’ll become the resident expert on the Freshworks platform and will expand our cloud-based software usage in existing customersDrive expansion through upsell and cross-sell to meet or exceed revenue targetsProfessionally manage relationships with a portfolio of assigned accountsDemonstrating / selling value to key stakeholders within the accounts with Customer Success Plans and strategiesBuild a plan to maximize revenue, and customer satisfaction within your accountsGain a thorough understanding of assigned client’s needs, objectives, and processes to ensure that they successfully adopt and deploy Freshworks suite of productsCreate & articulate compelling value conversations with C-Level stakeholders also work in  alignment with inside stakeholders namely Implementations, Billing, Support, deals teams etc.Close large, complex deals involving multiple executive level stakeholdersCollaborate with and lead a larger cross functional team to the closure of large complex dealsDemonstrated experience managing complex sales cycles and negotiating win-win agreements based on value based sellingExceeding activity, pipeline and revenue goals on a quarterly basisBuild strategies and execute on the plan in the assigned territory with the goal of generating and maintaining 4x pipelineAnalyze sales/metrics data from your accounts to help evolve your strategyAssist customers in identifying industry relevant use cases and educate customers to make a  strong business impactDevelop long-term strategic relationships with key accounts

QualificationsExperience selling to VP or C level executives in companies6+ years of overall experience in sales. 4+ years of SAAS sales experience/solution based selling experienceExperience in driving expanded usage in existing customersTrack record of success selling into Mid Market and Enterprise companiesExperience managing and closing complex sales-cycles using solution selling techniquesConsultative sales skills and ability to construct and articulate strong business cases and ROI, strategic account planning and execution skills.Proven track record of consistent account growth and quota achievementThorough understanding/experience in related technology in the CRM/EX/CX spaceExperience with account portfolio planning, management, and prioritizationStrong project management capability and ability to multitaskHigh attention to detail and willingness to get “in the weeds” to fix a problemKnowledge of customer success best practicesExperience driving client adoption of technology or software productSkilled in virtual presentations, online web demos, remote sales processesStrong interpersonal skills, ability to convey and relate ideas to othersVibrant and energetic attitude, willingness to perform and get things doneBachelor’s Degree/Master’s degree preferredA technical background is a plus

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.