Lead CX/UX Designer – Hybrid R0045328 

About the Team 

Wolters Kluwer’s Digital Experience Group (DXG) creates products and solutions for its business divisions which serve professionals in healthcare; tax and accounting; financial and corporate compliance; legal and regulatory; corporate performance and ESG sectors around the world. Our UX team collaborates closely with cross-functional product teams to solve complex customer and business problems in ways that our customers love, while also working for our business. 

About the Role 

The Lead CX/UX Designer is responsible for enhancing our customer-facing products and solutions within Wolters Kluwer’s Health Language portfolio and will be responsible for ensuring high quality output and alignment with business strategy. The Health Language applications are use-case specific workflow tools to help expedite the authoring, mapping, design and review of data. As the industry transitions to a value-based care model, we are committed to breaking down barriers and fostering trust through our Health Language offerings. Our products support both payers and providers, ensuring accurate billing and coding at the point of care. This role requires the ability to dive into product technical details, user journey mapping and flow diagrams to inform product features that can help our provider, vendor and health plan clients achieve their business and patient outcomes.  

This role also works in close collaboration with our DXG Centers of Excellence (CoEs), product management, content and technology teams, applying proven UX research and design practices and principles including leveraging our Product Design System and incorporating customer insights/data to develop optimal solutions that drive competitive advantage. This role requires a creative, energetic and adaptable problem-solver who can navigate complexity, act as a liaison among cross-functional teams and work quickly with high quality and consistency. The team needs a proactive strategic thinker who is extremely hands-on and has the ability to drive all aspects of UX research and design.  

Hybrid: Eight days a month we come together in our office to experience the value of connecting with colleagues. You will report to the Director, CX/UX Design - DXG | UX/CX COE and work under the leadership of the VP, User Experience & Design - DXG | UX/CX COE. This role is a part of Wolters Kluwer DXG U.S., Inc. | BU - DXG | UX/CX COE 

Essential Duties and Responsibilities  

Strategy: 

Understand business goals, user needs, and technical capabilities to inform the research and design of holistic and integrated solutions  

Foster collaborative relationships with product teams and technology partners 

Advocate for the user throughout the product development process, working with cross-functional teams to ensure a consistent and excellent user experience that is validated by customers 

Lead/co-lead visioning workshops with multidisciplinary teams of business, technology, content and user experience roles to shape strategic plans 

Design: 

Translate ideas into concepts, user flows, wireframes, mockups and prototypes that lead to intuitive user experiences for products in the Health Language portfolio 

Work with cross-functional teams to define, improve and implement UX research and design best practices and processes 

Work directly with development groups to ensure accurate implementation of designs 

Manage multiple projects at various stages and prioritize tasks 

Use and contribute to the WK design system to ensure consistency, efficiency and scalability 

Research: 

Identify research opportunities and appropriate research methods based on business objectives 

Develop research plans collaboratively with the Product Manager and other team members 

Lead research projects from start to finish, conducting research yourself and enabling product teams to get involved 

Deliver actionable insights that are well-reasoned and presented with a high degree of quality 

Job Qualifications 

10 years of experience working as a UX designer – ideally within an agile environment 

Bachelor's degree (BA) from a four-year college or university (or equivalent) in Interaction Design, Product Design, Industrial Design, Human Computer Interaction, Communication & Multimedia Design/Media Technology, Information Architecture or related field 

Familiar with principles of Lean Product and Lean UX 

Have a deep understanding of typography, color, layout and motion design principles 

Passionate about design, emerging technologies and problem solving 

Strong understanding of the healthcare ecosystem, particularly in payer and provider sectors and experience with value-based care models and health language offerings preferred 

Hands-on experience with Electronic Health Records (EHRs) and API integration  

Expertise in interoperability standards and protocols, ensuring seamless data exchange across diverse healthcare systems 

Both a self-starter and team-oriented, with a willingness to teach and learn; open to feedback and welcomes constructive criticism 

Excellent English verbal and written communication skills 

Ability to build trusted relationships and act as a liaison among the UX, product and technology teams to ensure standards of excellence are met 

Experience working in distributed, collaborative teams 

Ability to work with limited guidance and make decisions independently is a must 

Technical Skills 

Experience working with design systems and familiar with creating UX patterns 

Experience adhering to WCAG compliance and standards 

In-depth knowledge of customer analytics tracking tools and customer research methods; adept at analyzing both quantitative and qualitative data 

Mastered design software such as Figma and Adobe Creative Suite 

Knowledge of agile software development processes and experience with requirements management and complex projects 

Work with the Microsoft Office Suite (Word, Excel, PowerPoint) 

Solid understanding of HTML5 and CSS3 

Your Portfolio 

Your portfolio should demonstrate a track record of developing useful and intuitive interfaces for complex online applications 

You should be prepared to speak about the processes used to develop your solutions and the specific role that you played in these processes 

Are you ready to shape the future of healthcare solutions? 

As a Lead CX/UX Designer on our Health Language portfolio, you’ll tackle complex challenges that improve trust, accuracy and efficiency at the point of care. Your work will break down barriers in the healthcare industry, driving innovative products that streamline coding, billing, and care delivery. 

Collaborate with Centers of Excellence, product management and technology leaders to design solutions that deliver measurable impact and a competitive edge. This is a unique opportunity for a creative, forward-thinking problem solver who thrives in fast-paced environments and is passionate about design, emerging technologies and transforming the healthcare ecosystem. 

If you’re looking to grow your career while making a tangible difference in healthcare, we want you on our team. 

Apply now with your resume, portfolio, and a brief summary of why you’re excited about this opportunity.   

Additional Information:  
 
Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html  
 
 
Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.  Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.  
  

Ranked by Forbes Magazine as among America’s Best Large Employers for 2022 - #84.  

Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023  

CEO Nancy McKinstry ranked 16th by Harvard Business Review of the best performing CEOs in the World.  

WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023.  

Diversity Matters  
Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.  
 
 
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job.  They’re not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.  |