As a Quality & Demand Strategy Analyst, with Ecolab’s Global Business Solutions+ (GBS+) team, you will be responsible for executing on the Strategy & Governance Team’s priorities and service management processes (Capacity Analysis and Demand Management, Quality Framework and Analysis, and Risk Management & Business Continuity Processes). You will assist the Strategy & Governance leader to deliver on objectives, create a leading practice shared service organization, prepare for and host governance forums, and manage stakeholder relationships when needed. Specific emphasis is given to the development and maintenance of Capacity and Demand Management, Quality practices, and Business Continuity Plan (BCP) processes for GBS+ services.

Location: This position is located at Ecolab’s GBS Global Service Delivery Center in Pune, India (hybrid)

What’s in it For You:

The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environmentsThe ability to make an impact and shape your career with a company that is passionate about growthThe support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our bestBe part of an outstanding team with relentless focus on improvement through digital enhancements, process automation and AI opportunities

What You Will Do:

Capacity, Demand, & Quality Management

Responsible for maintaining and improving the health of GBS+’s Capacity, Demand, and Quality Management processes, tools and proceduresResponsible for carrying out quality reviews/ audits and documenting and reporting improvement opportunitiesResponsible for collecting and analyzing data related to resource capacity, forecasting, providing insights, and preparing and presenting results to leadershipResponsible for driving execution of the Demand Management processes to evaluate ability to transition work into/out of GBS+ including determining available resource and space capacity and value of transitionResponsible for visualizing outputs of Demand Management, with help from Insights Demand Team

Business Continuity & Risk Management

Responsible for maintaining and maturing Business Continuity Plans (BCPs) across GBS+ functional activities and site locationsPartner with stakeholders to conduct risk assessments to evaluate the impact of various types of disruptions on GBS+ functional processes and global site locationsCollaborate with GBS+ stakeholders to ensure the BCPs are comprehensive and effectiveConduct training sessions and drills to ensure associates are aware of and understand the BCPs. Analyze the results of tests and drills to identify areas for improvement. Promote a culture of preparednessSupport the leadership team in coordinating the response to actual disruptions, ensuring that the BCPs are executed effectivelyEstablish a cadence and process to regularly test and update the BCPs to ensure they reflect the work carried out by the GBS+ organization and current site locations

Governance

When needed, responsible for preparing for Governance Forums: creating meeting templates, creating meeting content for those forums the Service Excellence Leader is hosting

Minimum Qualifications:

Bachelor’s degree in Finance, Business Administration, Industrial Engineering, or related field.12+ years relevant work experience, including experience in capacity planning, business continuity planning, and/or quality management processesLean Six Sigma Certification (Green or Black Belt)Quality management certification (ISO)

Preferred Qualifications:

Excellent communication and organizational skillsAbility to manage multiple prioritiesEffective presenter capable of engaging with teams at all levels within GBS+Ability to work collaboratively with global cross-functional teamsCertified Business Continuity Professional certification (CBCP)Certified Quality Engineer (CQE)Training or certification in Capacity planningExperience working in Shared Service organizations and global roles

Our Commitment to Diversity and Inclusion

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.