Description As a Retail Deployment Senior Lead Technician, you will be the resident expert and consultant for Retail customer environments. You will provide hardware, software, and structure cabling technical service. Your expertise will be used for support of installation, configuration, and problem resolution in Retail IT/Network/Infrastructure environments. You will complete proper inventory and asset recording processes prior to and during delivery and complete appropriate paperwork as required for customer acceptance. On a regular basis, sometimes with short notice, you will travel to customer locations nationwide, so a flexible work schedule is a must. You will also be responsible for leading and guiding other field technician resources remotely and in person. What you’ll do as the Retail Deployment Lead Technician: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice. • Build and maintain strong relationships with customers through effective communication and superior technical support. • Install, configure and support new hardware and software infrastructure. • Ensure that hardware and software systems are maintained. • Provide technical support to users with very different levels of IT knowledge and competence. • Create work instructions, run books, and installation documentation. • Act as the technical liaison between the Zones team and the customer • Travel to customer locations and possess a flexible work schedule, this will require overnight stays. • Lead the installation, troubleshooting, repair, and maintenance of in-store Retail IT products. • Provide detailed, professional assistance to customers for technical inquiries, troubleshooting issues, and resolving concerns related to products and services. • Maintain a strong knowledge of all retail products, services, warranties, and troubleshooting procedures to provide technicians and customers with accurate information and timely solutions. • Ensure that all customer repairs and installations meet or exceed company standards for quality and performance. • Ensure that all necessary tools and test equipment are available to the field technicians to deliver Five Star Service. • Lead the development of ongoing Retail technical training curriculums for field technicians. • Responsible for your own vehicle with mileage reimbursement for local travel. • Provide own cell phone (monthly company reimbursement) • Other duties as assigned. Skills deployment, hardware, management Top Skills Details deployment,hardware,management Additional Skills & Qualifications • High School diploma or equivalent. Associate’s degree preferred and at least 5 years of strong experience with Retail IT systems, related peripherals, structure cabling, and common software programs and Operating Systems. • 5+ years’ experience with desktop/laptop hardware. • 5+ years’ experience with structure cabling. • A+ certification • Cabling and communication expertise should include Coax, Copper, Wireless, VOIP, and Fiber technologies. • Ability to travel up to 75% (including a weekend departure, traveling during off-hours, and frequent overnight stays) • Experience in leading and directing teams (provide training and support) • Extensive Retail and Point of Sale experience • Server and Network rack and stack connectivity • Familiarity with standard Windows O/S and Office suites. • Apple iOS knowledge • Ability to thoroughly and accurately perform inventory and asset recording and complete paperwork as required by customer, including vendor warranties. • Ability to perform final configuration tasks on customer premises. • Digital Signage experience desired • Excellent customer service skills. • Excellent verbal, written, and presentation communication skills. • Experience in a leadership or supervisory role is highly preferred. • Valid driver’s license. • Ability to lift 50 lbs. Notes from manager: Fiber and copper experience needed This role will include heavy travel. Candidate will have to use their own car for driving distance (mileage reimbursed) Experience Level Intermediate Level Pay and Benefits The pay range for this position is $42.00 - $47.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Richardson,TX. Application Deadline This position is anticipated to close on Feb 26, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.