Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.

We are driven by a passion to transform contact centers into customer engagement centers of excellence.  Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.

As a member of the Lead Development Team you will be responsible for qualifying leads and generating pipeline for our Small/Mid-size and Enterprise Sales Teams. You will be the front line for presenting Five9 to prospects. Success in this role will lead to career opportunities in other areas of the sales organization and company. This position is located in San Ramon or San Francisco.    Key Responsibilities: Provide the best possible customer experience to all inbound leads expressing interest in Five9 via multiple channels including phone, email and live chat Have the desire and energy to complete a high volume of daily calls/activities Qualify prospects based on established criteria of Fit, Budget, Authority, Need and Time, and gather critical sales intelligence Deliver consistently against quota, despite imperfect systems and processes Initiate relationships and develop rapport with prospects by anticipating needs and understanding unique customer environments Effectively articulate the Five9 value proposition by phone and e-mail Proactively provide focused feedback on every aspect of the business including sales tools, prospect intelligence, and results from marketing campaigns Work closely with the sales and marketing teams to continuously improve demand generation processes and best practices Key Skills: Bachelor’s degree required Commitment to pursuing a career in sales Highly team oriented – great attitude and love for teamwork Work experience in a lead generation setting High-caliber cold calling skills Familiarity with common office software and CRM Proven track record of achieving corporate quotas and goals Ability to handle objections and educate prospects in a consultative manner Demonstrated curiosity, resourcefulness, motivation, and initiative Professional business acumen, strong communication skills, strong presence, and confidence Excellent time management with ability to multi-task, prioritize, etc.

As part of our commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.  Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Generous employee stock purchase plan. Paid Time Off, Company paid holidays and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below. $31,300—$60,200 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 

View our privacy policy https://www.five9.com/pt-pt/legal.  
California residents, view our Privacy Notice here: https://www.five9.com/legal/candidatenoticeca. 

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Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.