Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

What Does Success Look Like 

You excel at architecting, developing, and maintaining optimal cloud infrastructure that ensures stability, scalability, and performance. You are passionate about solving real-time problems faced by our mission-critical cloud-native services and are dedicated to achieving the high quality and reliability our customers expect. You document and clearly communicate your solutions, and you enjoy mentoring junior team members and sharing your knowledge with other engineers. 

What You’ll Do 

As a Lead DevOps Engineer, you will: 

Build user-friendly platforms and tools for rapid, consistent, and secure service provisioning. 

Implement cloud-native site reliability best practices. 

Write clear, maintainable, and performant code. 

Debug cloud-native distributed systems. 

Educate and influence the engineering organization on new architectural patterns. 

Provide comprehensive documentation for self-service. 

Innovate, solve complex issues and enhance system scalability and security. 

Deploy, automate, maintain, and improve backend infrastructure. 

Develop, maintain, and enhance continuous integration infrastructure and services. 

Review code and share best practices within the team. 

Participate in on-call rotations. 

What Makes You Qualified 

BS in Computer Science or Engineering. 

10+ years of relevant experience. 

Experience with cloud platforms (Azure, AWS, GCP). 

Proficiency in programming and scripting languages (Python, Java). 

Experience in Unix/Linux systems administration and troubleshooting. 

Experience in developing flexible, robust, and testable Infrastructure as Code modules. 

Experience with CI/CD platforms for automating infrastructure, builds, tests, and releases. 

Familiarity with observability tools (APM, logging, metrics). 

Experience designing operational management tools for SaaS/PaaS systems. 

Proficiency with Kubernetes (AKS, EKS, GKE). 

Experience in deploying and managing highly available multi-zone Kafka, Elasticsearch, and MongoDB clusters in large-scale production environments. 

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Compensation Range

The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role.  Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s  discretionary bonus plan, commission plan and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection.  The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.