Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Joining Thermo Fisher Scientific means engaging in stimulating tasks within a team that prioritizes excellence, quality, and creativity. You will thrive in a thriving, expansive, worldwide company, empowering you to excel.

Position Summary:

In the Order-to-Cash (OtC) department, the Lead Finance Representative for E-billing is integral to ensuring seamless invoicing operations. Responsibilities include monitoring e-invoice statuses, addressing discrepancies promptly, and improving processes. Effective collaboration with external and internal customers, such as the Credit and Collections team, Customer Care, and other Thermo Fisher departments, is key to issue resolution and efficient cash flow management.

Responsibilities:

Accurately assess the status of invoices on the E-Invoicing portalMonitor submissions for failures and rejections, and take immediate corrective actionsMaintain a tracker for all failed and rejected invoices and their statusesKeep an updated list of customers enrolled in E-InvoicingAssist in the orientation process for new clients on the E-Invoicing platformSupport root cause analysis to reduce failed/rejected, disputed, or incomplete invoicesCommunicate assertively with internal teams and clients to gather necessary details for invoice correctionsResubmit revised invoices within agreed timelines to minimize payment delaysCollaborate with collaborators to proactively address issues and eliminate recurring errorsReview invoices for accuracy, ensuring compliance with company policies, client guidelines, and SOX requirementsIdentify gaps and drive improvements to streamline operationsProvide updates to management on rework progress and potential risks to cash flowGenerate reports on portal activities, rejection trends, and resolution metricsAssist in training and mentoring new employees in the OtC departmentParticipate actively in department or cross-functional projectsOther duties as assigned by the Line Manager

Skills & Qualifications Required:

Effective and confident communication skills for interacting with various levels of internal and external customersExceptional attention to detail and accuracyExperience with invoice platforms and conflict resolutionStrong communication abilities for effective collaboration with a diverse group of individualsComfort in a fast-paced environmentAbility to work independently to address complex issues and handle initial customer concernsStrong organizational and time management skillsInitiative and organizational skills to complete a large volume of work in a timely mannerWillingness to train and mentor newcomersProblem-solving and analytical abilityQualifications and experience:

Fluent in English

University or College degree

Proficiency in Microsoft Office software (Outlook, Excel, etc.)

Previous work experience in a Shared Service Center in a similar role

Familiarity with invoice platforms

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission - enabling our customers to make the world healthier, cleaner, and safer!