Hourly Rate: $20.00 Are you looking for a place where meaningful moments are made together? At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a **Lead** **Guest Services Associate** at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. **Shift:** 1st/2nd; must be available to work weekends and holidays. **Requirement:** Valid Driver's License required. **Where great benefits lead to a** **life fulfilled** **.** + Competitive Pay + Medical/Dental/Vision/401K opportunities + Travel discounts + Credit Union Membership + Tuition Reimbursement + Professional Counseling & Family Support + Growth and Development Opportunities + *Benefit Eligibility will vary by position **S** **ite Specific Perks** + Free on-site parking + 20% discount at all on-site Food & Beverage outlets while on duty + Work shoe credit through Shoes for Crews twice a year + Company branded coat/jacket for all associates + Hats and sunscreen are provided, as needed + “Way to Go” Incentive - $5 per name mention deposited onto Wisely card + Quarterly celebrations - Food Trucks, Associate of the Month, Associate Appreciation Week, Birthday and Holiday Celebrations + Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month) **As a** **Lead** **Guest Services Associate, a typical day will include:** + Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities. + Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues. + Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.) + Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.  + Answers telephone calls and routes calls to the proper department as applicable.    + Ensures that any outstanding requests or problems from the previous day receive priority and areresolved.  + Assists management with training new associates or hourly duties as needed.  **Guest Experience and Company Standards** + Welcome and greet guests and anticipate and address their needs. + Interact with colleagues and guests professionally and promptly. + Contribute to team goals. + Always follow company policies and safety procedures. **To Become a** **Lead** **Guest Services Associate at MVW:** + Available to work various shifts, holidays, and both weekend days. + Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. + Lift/Carry/Push/Pull Items that Weigh up to25lbs without assistance. + Position may require background and drug screeningcontingent on company policy in accordance with applicable legal requirements.  + Specific job duties may differ by property, size of team, or facility. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture