Responsibilities Position Summary Hudson Yards is currently seeking a Temporary Lead Guide who will be responsible for frontline operations. Reporting directly to the Operation Supervisor of City Climb, the Lead Guide will coordinate the frontline team in the execution of daily operations, ensure safety procedures are being upheld, and help achieve the customer service goals of Hudson Yards Experiences. Responsibilities Responsible for opening and closing procedures as well the effective execution of standard operating procedures throughout the day Serves as on-duty point-person for City Climb Operations between all departments. Responsible for performance management, ensuring all policies and procedures are being correctly adhered to Ensures premium experience is being delivered through all interactions and advocate for HYE’s Sky-High Hospitality Has a passion for delivering exceptional service Keeps the team informed with the latest installations, offerings, and activations within HYE and equip the team with tools for optimal upselling Identify training needs and coordinate with Training Coordinators as needed Creates an inspiring working environment through effective leadership, collaboration and coordination Completes projects as assigned by Managerial and Executive teams WHY YOU’LL LOVE IT HERE Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program Financial wellness perks to set you up for success - such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs. Mental health resources, such as counseling, are available to our team members. Fertility benefits – such as surrogacy, adoption assistance and more! Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world! Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available…and so much more! COMPENSATION $30.00 / hourly Qualifications Experience, Qualifications and Skills Two years of customer service experience, former supervisory experience a plus Friendly, welcoming, and warm demeanor towards colleagues and guests Ability to pass the standardized climb guide certification Strong leadership and coaching skills Exemplary verbal and written communication skills Proficiency in other languages is a plus Resilient and able to handle high-pressure situations without losing focus Physical ability to stand and climb stairs for the duration of the shift and lift up to 50 lbs Flexible availability including nights, weekends, and holidays Willingness to work outdoors in all weather conditions Overview Related Companies is a global real estate and lifestyle company defined by innovation and the most prominent privately-owned real estate firm in the United States. Formed over 40 years ago, Related is a fully-integrated, highly diversified industry leader with experience in virtually every aspect of development, acquisitions, management, finance, marketing and sales. Headquartered in New York City, Related has offices and major developments in Boston, Chicago, Los Angeles, San Francisco, South Florida, Washington, D.C., Abu Dhabi and London, and boasts a team of approximately 4,000 professionals. With over $60 billion in assets owned or under development including the 28-acre Hudson Yards neighborhood on Manhattan’s West Side, The Grand and Related Santa Clara in California and The 78 in Chicago. Related was recently named to Fast Company Magazine’s list of the 50 Most Innovative Companies in the World. For more information about Related, please visit www.related.com. We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.