Job Posting Title:

Lead Health Access Partner, Advanced Imaging Center, UT Health Austin

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Hiring Department:

Dell Medical School

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Non-Exempt

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Earliest Start Date:

Nov 04, 2024

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

Purpose

As the Lead Health Access Partner for the Advanced Imaging Center, you will be the cornerstone of our Imaging Services team, ensuring that internal and external clients receive world-class service. This position involves managing scheduling operations, monitoring and analyzing performance metrics, and enhancing service delivery through innovation and collaboration. The Lead Imaging HAP will lead efforts to optimize scheduling efficiency, train and support a passionate team, and drive improvements in patient experience and operational effectiveness.

Responsibilities

Scheduling and Coordination: Oversee and manage the scheduling of imaging appointments for patients and internal departments. Ensure optimal appointment slots and efficient utilization of imaging resources. Coordinate with Imaging techs to align scheduling with clinical needs and community demand.

Performance Metrics and Analysis: Develop, monitor, and analyze key performance indicators (KPIs) such as abandon times, time to answer, and other relevant call center metrics. Generate and present regular reports on performance metrics to identify trends, issues, and areas for improvement. Implement strategies based on data-driven insights to enhance scheduling efficiency and service quality.

Service Excellence: Deliver world-class service to both internal teams and external clients by ensuring timely and accurate scheduling and addressing any issues promptly. Develop and implement service standards and best practices to exceed patient and departmental expectations. Ensure Imaging HAPS are completing all required task related to completion of medical records, finical documentation and scheduling requirements for all IT applications.

Team Leadership and Development: Foster a positive and service-oriented work environment for the scheduling team. Recruit, train, and mentor staff to ensure high levels of competency, motivation, and performance. Provide ongoing feedback and development opportunities to Imaging HAPS. Inform Associate Director of additional training needs of staff and performance issues that need to be addressed.

Process Improvement and Innovation: Observe and analyze service delivery processes to identify opportunities for improvement. Make recommendations for new software, tools, or technologies that can enhance scheduling efficiency and patient satisfaction. Collaborate with IT and other departments to implement and integrate new solutions.

Collaboration and Communication: Work closely with Imaging techs to develop and refine service metrics related to time to appointment and other key performance indicators. Maintain effective communication with UTHA department leaders to include, revenue cycle, UTHA access center, radiologist and imaging staff to ensure all required tasks are completed by imaging HAPS in a timely and efficient manner. Address and resolve scheduling conflicts and patient concerns with professionalism and empathy.

Other related functions as assigned.

Required Qualifications

High school graduation or GED, and 3-5 years of experience in a scheduling or administrative role within a healthcare or imaging environment with a strong understanding of scheduling processes and performance metrics. Demonstrated clerical skills and knowledge of medical terminology. Excellent analytical and problem-solving skills. Proven ability to create, monitor and interpret performance metrics. Exceptional interpersonal and communication skills. Ability to multi-task and operate under high-pressure situations. Ability to work collaboratively with multiple teams and stakeholders. Strong organizational and multitasking abilities. Proficiency in Microsoft Word and Excel. Ability to type at least 35 wpm. Must, be highly disciplined, self-motivated, and able to prioritize effectively. Must maintain performance at a high level of proficiency with minimal supervision.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Associate's degree or higher in Healthcare Administration, Business, or related field. Previous experience in a lead or supervisory capacity is highly desirable. Previous experience in Imaging as a dedicated Imaging scheduler or clerk. Previous experience with an EMR and RIS; Athena highly desired. Bilingual in English and Spanish.

Salary Range

$46,545+ depending on qualifications

Working Conditions

May work around standard office conditions.

Repetitive use of a keyboard at a workstation

Required Materials

Resume/CV

3 work references with their contact information; at least one reference should be from a supervisor

Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

E-Verify Poster (English) [PDF]E-Verify Poster (Spanish) [PDF]Right To Work Poster (English) [PDF]Right To Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.