Lead Health Benefits Analyst - Bilingual Required (Departmental Promotional Only) Print (https://www.governmentjobs.com/careers/sanmateo/jobs/newprint/4876948) Apply  Lead Health Benefits Analyst - Bilingual Required (Departmental Promotional Only) Salary $80,766.40 - $100,880.00 Annually Location County of San Mateo, CA Job Type Full-Time Job Number E485D Department Health Coverage Unit Opening Date 03/26/2025 Closing Date 4/9/2025 11:59 PM Pacific Bargaining Unit 37 + Description + Benefits + Questions Description San Mateo County Health is seeking a highly qualified Lead Health Benefits Analyst (Lead HBA) for a bilingual-required position. Candidates must be fluent in reading, writing, and speaking one of the following languages in addition to English: Cantonese/Mandarin, Spanish, Tagalog, Tongan, or Portuguese. The Lead Health Benefits Analysts (Lead HBA) provide lead direction in training and assigning, directing, and reviewing the work of Health Coverage Unit (HCU) Health Benefits Analysts providing public health coverage outreach, eligibility and enrollment services to San Mateo County residents. This position performs a variety of tasks involved in determining eligibility and enrollment in healthcare financial assistance programs for families and individuals such as screening and assisting with the application process for County, State and Federal health coverage programs; determining initial and continuing eligibility for one or more programs in accordance with established procedures; coordinating and conducting outreach, enrollment, retention and utilization activities; and assisting in the supervisory functions in the absence of the supervisor. The current vacancy is located in San Mateo at the San Mateo Medical Center, along with telework opportunities. The primary responsibilities for this Lead HBA position will include: + Assist in the supervision of the Health Benefits Analysts (HBAs) assigned at the San Mateo Medical Center for health coverage enrollment assistance; + Provide lead assistance as needed for special projects such as the various uninsured referrals from county and community partners, including the SMMC uninsured work queues; + Assist in the review of client health coverage cases as part of the HCU Quality Assurance Process; + Assist as needed with the HCU hotline operations. The ideal candidate will be able to organize and assign work; set priorities and follow-up to ensure coordination and completion of assignments; provide training to new and current employees; coordinate processes involved in eligibility for and enrollment in health coverage programs; work independently with minimal supervision using initiative and sound independent judgment; coordinate special projects with external partners and stakeholders; communicate effectively verbally and in writing; use Spanish, Cantonese-Mandarin, Tagalog, Tongan or Portuguese speaking skills in providing services; and establish and maintain effective working relationships with those contacted in the course of work. The ideal candidate should also have relative knowledge and experience in the eligibility and enrollment processes for various public health coverage programs. Qualifications Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is: Two years of experience performing assessment, placement and/or healthcare financial assistance program eligibility work within the last five years Knowledge of: + Basic supervisory principles and practices. + Public and community resources and programs; the interrelationships of the various disciplines in the health and human services field. + Interviewing techniques + County, State and Federal healthcare financial assistance program policies and regulations. + Office procedures and practices, including filing and the operation of standard office equipment. + Basic record keeping principles and practices. + Automated systems. + Workload planning and prioritizing techniques. Skill/Ability to: + Plan, assign, direct and review the work of others. + Train others in work procedures. + Analyze and resolve varied office administrative problems. + Organize, prioritize and coordinate work activities. + Organize and maintain a heavy workload on a current basis and within set deadlines. + Follow instructions. + Communicate effectively, orally and in writing with people of diverse backgrounds and cultures. + Establish and maintain effective working relationships with those contacted in the course of the work. + Work well under pressure. + Work in accordance with established guidelines and make independent decisions. + Assume responsibility for assigned tasks. + Deal effectively with divergent needs of customers. Application/Examination Departmental Promotional Only. Only current County of San Mateo employees in the San Mateo County Health with at least six months (1040 hours) of continuous service in a classified regular, probationary, or extra-help/limited term position prior to the final filing date may apply. A supplemental application form must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire. The examination will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. An interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense. IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the “Apply” button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date. TENTATIVE RECRUITMENT SCHEDULE Final Filing Date: Wednesday, April 9, 2025 11:59PM PST Application Screening: Week of April 14, 2025 Panel/Department Interviews: Wednesday, April 30, 2025 About the County San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities. The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work. The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels. Analyst: Debbie Kong (03262025) (Lead Health Benefits Analyst - E485) Please visit https://www.smcgov.org/media/100206/download?inline= for a complete listing of all benefits for this classification. Benefits are offered to eligible employees of the County of San Mateo. All benefits are subject to change. NOTE: Employees hired on or after January 1, 2013 may be subject to new Pension Reform retirement laws. As an additional benefit, the County offers extensive training and development programs designed to improve skills and enhance career opportunities. Most programs are offered on County time at no cost to you. County employees are also covered by the federal Social Security system and earn benefits for retirement based on salary and time worked. 01 IMPORTANT: Applicants for this position are required to submit responses to the following supplemental questions. Your responses will give us additional information about your background and experience related to this position and will be used in the selection process. Be concise and specific. Neatness, clarity of expression, grammar, spelling and ability to follow instructions will be considered in the evaluation process. A resume will not be accepted as a substitute for your responses. + Proceed to supplemental questions. 02 This recruitment is Departmental Promotional Only. Only current County of San Mateo employees in the San Mateo County Health with at least six months (1040 hours) of continuous service in a classified regular, probationary, extra-help/limited term positions prior to the final filing date may apply. Are you currently a San Mateo County Health employee in a classified regular, probationary, extra-help/limited term position prior to the final filing date with at least 1040 hours of continuous service? (A "No" answer will disqualify you from this recruitment.) + Yes + No 03 This position requires fluency in both English and at least one of the following languages: Spanish, Cantonese/Mandarin, Tagalog, Tongan, or Portuguese (speaking, reading, and writing). Do you meet this language requirement? (A "No" answer will disqualify you from this recruitment.) + Yes + No 04 If you answered "Yes" to the question above, please specify which language(s) you are fluent in, in addition to English. + Cantonese + Mandarin + Spanish + Tagalog + Tongan + Portuguese + None of the above 05 Describe your knowledge and experience in providing eligibility and enrollment assistance with public health coverage programs particularly Medi-Cal, Covered California and the Access and Care for Everyone (ACE) program. Be specific. 06 Describe your knowledge and experience in working with public health coverage application systems and client appointment and case management systems. Be specific. 07 Describe your experience providing lead direction, assigning and reviewing the work of others. Be specific. 08 Describe your experience coordinating special projects and/or assignments that involve multiple outside partners and stakeholders. Include A) your role; B) the project/assignment(s); C) the partners/stakeholders; and D) the outcomes. Required Question Employer County of San Mateo Address County of San Mateo Human Resources Department 500 County Center, 4th Floor Redwood City, California, 94063-1663 Phone (650) 363-4343 Website https://jobs.smcgov.org Apply Please verify your email address Verify Email