Welcome page Returning Candidate? Log back in! Lead Help Desk Engineer Job Locations US-MD-Annapolis Junction Posted Date 7 months ago(4/2/2024 3:29 PM) ID 2024-3072 # of Openings 2 Category System Engineering Job Title Lead Help Desk Engineer Overview

EverWatch is a government solutions company providing advanced defense, intelligence, and deployed support to our country’s most critical missions.  We are a full-service government solutions company. Harnessing the most advanced technology and solutions, we strengthen defenses and control environments to preserve continuity and ensure mission success.

 

EverWatch is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age (40 or older), disability, genetic information, citizenship or immigration status, and veteran status or any other factor prohibited by applicable law.

Responsibilities

Respond to tech inquiries via email, through online chats, over the phone, or in person

Inform customers about IT products and services

Walk customers step-by-step through the problem-solving process

Help with troubleshooting hardware and software

Follow up with customers to ensure satisfactory service

Communicate customer feedback to the appropriate internal team members

Experience with Linux is required  Qualifications

Fourteen (14) years’ experience as an SA or HD, in programs and contracts of similar scope, type, and complexity is required. Bachelor’s degree in Computer Science or related discipline from an accredited college or university is required.

Clearance Level TS/SCI polygraph Job Locations US-MD-Annapolis Junction Skills integration, Process Engineering, Linux Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQs

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