**Description:** 确保前厅部高效顺畅的运作。 To ensure the smooth and efficient running of the Front Office Department within the Rooms Division. 礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily 保持与顾客和同事的良好合作关系。 Maintains positive guest and colleague interactions with good working relationships. 确保所有员工始终提供给客人礼貌、专业的服务。 Ensures all employees provide a courteous and professional service at all times. 仔细跟进每项任务并确保在交接班前完成。检查所有未尽事项，且负责到底。 Follows through closely all tasks that need to be attended to and ensure full completion by end of shift. Checks through for any outstanding matter and assumes full responsibility for uncompleted tasks. 与相关部门经理协作，监控部门的整体服务标准，采取必要的改进措施 Monitors rooms’ standards in general, working through the respective DepartmentHeadsto take corrective action where necessary. **Primary Location:** CN-31-Shanghai **Organization:** Hyatt Place **Job Level:** Full-time **Job:** Front Office **Req ID:** SHA002510 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.