Req ID:3247 Category:Technician Location Name:CroppMetcalfe-Fairfax - Service Experts Location Address:8421 Hilltop Rd, Fairfax, VA 22031 Status:Full-Time

Position Title: Lead Service Technician

Reports To: Field Supervisor or General Manager 

Status: Full-time, Regular position

Category: Technician

Location Name: CroppMetcalfe

Location Address: 8421 Hilltop Rd, Fairfax, VA 22031

Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Service Experts Company Perks and Benefits for YOU

Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)Our Top Technicians earn over $100,000Generous PTO provided20 paid days off within your first year of employment (vacation, personal holidays, & national holidays)25 paid days off after your 2nd year of employmentNo layoffs during “Slow Season” – due to our extensive customer base, you will never have to worry about not being able to provide for your family year-roundReady to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programsCompany-provided smart phone, tablet, uniform plan, and tool replacement programWe’ll make you better at what you do with our internal Training AcademyBest-in-class 401(k) Retirement Savings Plan with attractive company matching contributionsCompany-paid employee Life Insurance with options for YOU and your Family!Short-term and Long-term disability insurance options that will protect you and your family if you are unable to workSupplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs

 Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing!

Position Summary: 

Under minimal supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager.

Key Responsibilities:        

Works under minimal supervision to perform residential and/or light commercial service and maintenance calls  Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner  Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner  Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks  Completes routine maintenance and equipment cleaning as needed or required  Responsible for delivery and removal of parts and equipment needed to complete service work  Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer.  Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability  Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction  Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.  Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for  Represents the company professionally, honestly, and ethically in all business matters and activities  Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed  Performs similar/other duties as needed or assigned  Regular, reliable attendance 

Health & Safety Roles and Responsibilities: 

Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately Reports  any  contravention  of  legislation  or  company  policy,  procedure  or  program  to  direct  supervisor/manager immediately Corrects substandard acts or conditions within area of control Uses  and  maintains  appropriate  personal  protective  equipment  (PPE)  as  prescribed  by  company  program(s) or procedure(s) Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or worn Complies with the general rules as prescribed by company program(s) procedure(s) Operates devises or equipment as prescribed by company program(s) or procedure(s) Participates in any safety initiatives, teams, or committees Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately Provides  input  on  developing  safety initiatives and plans to  eliminate  exposures  that  could  cause  accidents Does not perform act that may endanger the safety or well-being of others Does not engage in any pranks, contests, or rough boisterous behavior Works in compliance with applicable legislative requirement 

Desired Skills and Qualifications:

High school diploma or GED with additional training and 10+ years’ experience in HVAC with technical training certification required  Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area  EPA and safety certifications required  Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories  Proficient mechanical aptitude and the ability to operate all necessary tools and equipment  Proficient and able to operate all necessary tools and equipment to perform various service projects  Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment  Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision  Proficient and able to install a basic duct fitting  Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision  Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns  Effective and efficient time-management and organizational skills  Valid driver’s license with acceptable driving record  Available to work flexible hours and on-call shifts as needed  Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.  Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas  Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt  Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception  Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds 

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