Role Proficiency:

Under the supervision of a Senior Lead analyze and develop applications in assigned area of responsibility on ERP/CRM systems and design solutions.

Outcomes:

     Optimise efficiency cost and quality by identifying opportunities for automation/process improvements and agile delivery models      Learn technology business/system domain and as recommended by the project/account      Contribute to ERP/CRM Practice related activities like (but not limited to) assembling content for case studies contributing to reusability coordinating internal seminars and conduct knowledge sharing sessions organizing sessions during and participating in hackathons etc.      Identify the problem patterns and improve the technical design of the application/system      Select appropriate technical options for development such as reusing improving or reconfiguration of existing components.      Independently analyze design develop and test functionalities      Develop technical documents such as Functional Design Specifications Deployment documentation      Perform design document reviews peer code reviews and suggest code improvements      A single point of contact for the build and deployment issues and resolving on time   Responsible for code/configuration changes to production environment to resolve any issues post production move   Independently manage client environments/perform installation related activities   Perform root cause analysis technical troubleshooting architecture resolve performance issues   Mentor juniors for client discussions and day to day activities and basic administrative tasks   Perform other duties as assigned or requested.   Influence and improve customer satisfaction through things like (but not limited to) offering suggestions for code refactoring and for small improvements in business processes. complete sprint deliverables ahead of schedule; helping client architects and product owners by way of design suggestions and/or explaining functionality to business stakeholders etc…   Self-learning and implement new features released in ERP/CRM wherever possible.   Set goals in NorthStar and timely measure the progress and update accordingly.

Measures of Outcomes:

     Number of applicable technical/domain certifications completed      Adherence to process and standards (coding standards)      Number of mandatory training (Industry/Technology specific trainings UST mandatory trainings) completed      Quick turnaround of production bugs      Adherence to schedule / timelines      Number of mid-size requirements solutioned and implemented      Number of issues resolved      Number of innovative industry/technology specific ideas submitted      Number of positive feedback received from client (client appreciation emails)   Number of suggestions/implementation of new features/standards/framework for client.   Resource utilization throughout the year

Outputs Expected:

Requirement:

Understand the requirements/user stories

Estimate:

Estimate time
effort
resource dependence for one's own work and for others' work
including for modules. Follow scrum ceremonies. Participate in preparing RFPs and estimations in ERP/CRM Practice

Design:

Understand the design/LLD and link it to requirements/user stories

Configuration and Coding:

Adhere to coding standards and follow ERP/CRM best practices. Develop code independently. Review code done by peer and team.

Test:

Create and conduct unit testing. Test class coverage above 95%.

Manage Defects:

Perform defect RCA and mitigation Identify defect trends and take proactive measures to improve quality

Client Interaction:

Effectively interact with customers and articulate their inputs

Manage Project:

Manage delivery of modules and/or manage user stories

Documentation:

Create/review templates
checklists
guidelines
standards for design/process/development Create/review deliverable documents. Design documentation
requirements
t test cases and results Document one’s own work

Status Reporting:

Report status of tasks assigned Comply with project related reporting standard and process

Manage knowledge:

Contribute project related documents
share point
libraries
client universities Review the reusable documents created by the team

Release:

Follow and monitor release process

Customer interaction:

Clarify requirements and provide guidance to development team Present design options to customers Implementation reviews with stakeholders.

Domain relevance:

Develop feature / component with good understanding of the business problem being addressed for the client

Recruitment and Onboarding:

Part of technical screening team for recruiting candidates for A2/A3 Band. People management skills – manage onboard new team members
guide reportees and provide timely feedback.

Manage/Mentoring Team:

Mentor junior developers in the team Set goals and provide feedback

Skill Examples:

     Explain and communicate the design / development to the customer      Perform and evaluate test results against product specifications      Break down complex problems into logical components      Manage and guarantee high levels of cohesion and quality      Estimate effort time required for own work      Perform and evaluate test in the customer or target environment      Make quick decisions on technical/project related challenges      Team player capabilities and can manage a team mentor and handle people related issues with the team      Maintain high motivation levels and positive dynamics in the team.   Set goals for self and team. Provide feedback for team members   Create and articulate impactful technical presentations   Follow high level of business etiquette in emails and other business communication   Drive conference calls with customers and answer customer questions    Proactively ask for and help   Ability to work under pressure determine dependencies risks facilitate planning and handle multiple tasks.   Build confidence with customers by meeting the deliverables in time with quality.   Estimate effort time and resources required for developing / debugging features / components   Strong analytical and problem-solving abilities   Ability to advise on best practices and approaches to the team and the client     Ability to prepare test data and steps for unit integration and production testing as per project needs.   Strong and effective written and verbal communication skills.

Knowledge Examples:

     Functional and technical designing on various ERP and CRM cloud platform features and automations.      Thorough knowledge of coding best practices and understanding the limitations of coding.      Experience using data loader tools.      Experience with production deployment and solving deployment errors.      Knowledge of Agile Methods - Scrum and Kanban Knowledge in integrating ERP/CRM with external systems using SOAP API REST API etc.

Additional Comments:

Job Title: Senior ServiceNow Developer (Enterprise Solutions) Job Summary: We are seeking a Senior ServiceNow Developer with 7+ years of experience in designing, developing, and implementing ServiceNow solutions. The ideal candidate will have deep expertise in ServiceNow development, including ITSM, ITOM, CSM, CMDB, Service Portal, Flow Designer, and Integrations. This role involves working with cross-functional teams to develop scalable solutions, optimize workflows, and ensure the efficient operation of the ServiceNow platform. ________________________________________ Key Responsibilities: ServiceNow Development & Customization • Design, develop, and implement ServiceNow solutions for ITSM, ITOM, CSM, and other business processes. • Customize ServiceNow applications using Client Scripts, Business Rules, UI Policies, UI Actions, Script Includes, and Scheduled Jobs. • Develop and maintain Service Catalogs, Workflows, and Flow Designer automation. • Create and enhance Service Portal widgets and UI components for an improved user experience. • Implement Event Management, Discovery, and CMDB solutions to ensure accurate configuration data. • Optimize platform performance, security, and scalability through best practices. Integration & Automation • Develop and maintain ServiceNow integrations with external systems using REST/SOAP APIs, MID Servers, Integration Hub, and Web Services. • Automate business processes using Flow Designer, Workflow Editor, and Scripted REST APIs. • Implement and manage LDAP, SSO, and third-party authentication integrations. Platform Administration & Governance • Ensure platform stability, performance tuning, and issue resolution. • Perform instance upgrades, patching, and cloning while minimizing system downtime. • Maintain platform governance and security compliance with organizational policies. • Provide technical documentation, best practices, and user training. Collaboration & Leadership • Work closely with architects, business analysts, and stakeholders to translate business requirements into ServiceNow solutions. • Participate in design reviews, code reviews, and sprint planning to deliver high-quality solutions. • Guide and mentor junior developers and provide technical expertise in ServiceNow development. • Collaborate with cross-functional teams to ensure ServiceNow aligns with enterprise IT strategies. ________________________________________ Required Qualifications: Technical Skills & ServiceNow Expertise • 7+ years of ServiceNow development experience in designing and implementing solutions. • Expertise in ITSM, ITOM, CSM, CMDB, Service Catalog, and Service Portal. • Strong hands-on experience with JavaScript, AngularJS, HTML, CSS, and Glide API. • Deep understanding of ATF (Automated Test Framework), Performance Analytics, and Reporting. • Experience with ServiceNow App Engine and Scoped Applications development. • Strong knowledge of ITIL principles and ServiceNow best practices. Soft Skills & Work Environment • Strong analytical and problem-solving skills with the ability to work independently. • Excellent communication and stakeholder management skills. • Agile/Scrum experience, including working with Jira or similar tools. • Ability to work in a fast-paced environment with changing priorities. ________________________________________ Preferred Certifications: • ServiceNow Certified System Administrator (CSA) • ServiceNow Certified Application Developer (CAD) • ServiceNow Certified Implementation Specialist (CIS) – ITSM, ITOM, or CSM • ITIL v4 Foundation Certification