Role Proficiency:

Under supervision responsible for ensuring that processes are followed within SLA and as per guides for activities pertaining to a particular process or for a geography. Also function as an individual contributor; performing activities related to HR Operations.

Outcomes:

 Assist in ensuring that queries from employees through phone email and the ticketing system are responded to on time and that resolution is provided within prescribed SLAs  Assist in ensuring that processes are followed within SLA and as per guides for activities pertaining to a particular process or for a geography.  Constantly review and come up with recommendations for improving operational efficiency scalability and enhanced employee experience  Assist in sourcing and managing external vendors to help with various HR operations related activities  Safety of assets data and information directly responsible for  Reporting and auditing

Measures of Outcomes:

 Accuracy and error free execution in all areas of the specialised function  Meeting of timelines for processes handled  Multi-tasking ability based on efficiency in the given assignment  Proactive implementation and execution of given tasks  Contribution towards process improvements and enhancement of operation efficiency

Outputs Expected:

Support to HR Specialist Team:

Coordinate
in conjunction with HR Business Partners
activities on a specialized area within HR
such as compensation and benefits
training and development
performance management
etc. Support local SME and HR teams on continuous improvement of the practices. Support regional HR team on other HR projects and task assignments Demonstrate success working in a cross-functional
matrixed team environment on multiple projects and Measure the outcomes of projects
pilots
and process improvement and leverage results to inform business decisions. Interface and collaborate with executive level leaders
HR partners
and key stakeholders.

Propose ideas for improvement:

Actively assess current state and proposes ideas and solutions for meeting the needs of the business

Vendor Management:

Manage vendor relationships
work products and contracts

Team Management:

Guide the junior members in team and help them scale up Maintain and ensure confidentiality of sensitive information among team members Ensure process documents are updated and its compliance

Skill Examples:

 Ability to maintain confidentiality and to use multiple tools to prepare documents and presentations  Good interpersonal and communication skills (written and verbal)  Ability to create measure and scale the right workflow between candidates hiring managers and the recruiting team  Ability to work among ambiguity and rapidly changing demands  Ability and experience to facilitate workshops and training sessions  Ability to build collaborative trustworthy relationships across functions and geographies  Organizational astuteness and agility  Act as a team player with a positive attitude  Orientation towards team success and cooperation Counselling communication and analytical skills

Knowledge Examples:

 Knowledge of HR practices policies and basic employment laws  Excellent computer skills (Microsoft Excel Word and PowerPoint)  Good knowledge of working with Learning Management Systems  Strong knowledge in HR databases Applicant Tracking Systems (ATS) and Candidate Management Systems (CMS)  Strong track record of building and delivering learning experiences i.e. training/facilitation skills  Advanced Microsoft Excel and Word skills  Must have knowledge on the business and functional aspects of the processes being implemented  Ability to quickly learn aspects of organization policies and processes  Data security and compliance requirements

Additional Comments:

Experience: • Core experience in Human Resource with localization knowhow. • Minimum 6 years of relevant experience working in ERP HR modules (EBS /Fusion) in Oracle Human Resource with Payroll implementation and support, with a focus on functional consulting. • Should have worked in at least 1-2 full life cycle implementations with at least one of the implementations in Oracle Fusion • Experience in Oracle EBS/Fusion functional areas. • Experience of having worked in a client facing delivery role. • Experience in costing and integration with Manpower planning or Attendance systems. • Experience in any of the major industry sectors like Public, Energy, Oil & gas, Government, Real estate, Power & utilities. Competencies / Skills: • Strong customer handling skills and ability to lead & mentor team-members. • Ability to drive project and team independently. • Strong communication skills and ability to translate requirements into design documents. • Able to work under pressure and meet deadlines. • Excellent organizational and time management skills, strong analytical & problem solving skills. • Ability to acquire, absorb, and apply complex business knowledge to problems quickly • Ability to work as part of a team. • Ability to follow well defined release management processes. • Ability to multitask and still stay focused on release priorities. • Must have valid passport. • Willing to work in MENA Shift timings (Sunday to Thursday). • Client site work / Business Traveling involved.