Role Proficiency:

Act creatively to develop applications and select appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions account for others' developmental activities

Outcomes:

     Interpret the application/feature/component design to develop the same in accordance with specifications.      Code debug test document and communicate product/component/feature development stages.      Validate results with user representatives; integrates and commissions the overall solution      Select appropriate technical options for development such as reusing improving or reconfiguration of existing components or creating own solutions      Optimises efficiency cost and quality.      Influence and improve customer satisfaction Set FAST goals for self/team; provide feedback to FAST goals of team members

Measures of Outcomes:

     Adherence to engineering process and standards (coding standards)      Adherence to project schedule / timelines      Number of technical issues uncovered during the execution of the project      Number of defects in the code      Number of defects post delivery      Number of non compliance issues On time completion of mandatory compliance trainings

Outputs Expected:

Code:

Code as per design Follow coding standards
templates and checklists Review code – for team and peers

Documentation:

Create/review templates
checklists
guidelines
standards for design/process/development Create/review deliverable documents. Design documentation
r and requirements
test cases/results

Configure:

Define and govern configuration management plan Ensure compliance from the team

Test:

Review and create unit test cases
scenarios and execution Review test plan created by testing team Provide clarifications to the testing team

Domain relevance:

Advise Software Developers on design and development of features and components with a deep understanding of the business problem being addressed for the client. Learn more about the customer domain identifying opportunities to provide valuable addition to customers Complete relevant domain certifications

Manage Project:

Manage delivery of modules and/or manage user stories

Manage Defects:

Perform defect RCA and mitigation Identify defect trends and take proactive measures to improve quality

Estimate:

Create and provide input for effort estimation for projects

Manage knowledge:

Consume and contribute to project related documents
share point
libraries and client universities Review the reusable documents created by the team

Release:

Execute and monitor release process

Design:

Contribute to creation of design (HLD
LLD
SAD)/architecture for Applications/Features/Business Components/Data Models

Interface with Customer:

Clarify requirements and provide guidance to development team Present design options to customers Conduct product demos

Manage Team:

Set FAST goals and provide feedback Understand aspirations of team members and provide guidance
opportunities
etc Ensure team is engaged in project

Certifications:

Take relevant domain/technology certification

Skill Examples:

     Explain and communicate the design / development to the customer      Perform and evaluate test results against product specifications      Break down complex problems into logical components      Develop user interfaces business software components      Use data models      Estimate time and effort required for developing / debugging features / components      Perform and evaluate test in the customer or target environment      Make quick decisions on technical/project related challenges      Manage a Team mentor and handle people related issues in team   Maintain high motivation levels and positive dynamics in the team.   Interface with other teams designers and other parallel practices   Set goals for self and team. Provide feedback to team members   Create and articulate impactful technical presentations   Follow high level of business etiquette in emails and other business communication   Drive conference calls with customers addressing customer questions    Proactively ask for and offer help   Ability to work under pressure determine dependencies risks facilitate planning; handling multiple tasks.   Build confidence with customers by meeting the deliverables on time with quality.   Estimate time and effort resources required for developing / debugging features / components   Make on appropriate utilization of Software / Hardware’s.   Strong analytical and problem-solving abilities

Knowledge Examples:

     Appropriate software programs / modules      Functional and technical designing      Programming languages – proficient in multiple skill clusters      DBMS      Operating Systems and software platforms      Software Development Life Cycle      Agile – Scrum or Kanban Methods      Integrated development environment (IDE)      Rapid application development (RAD)   Modelling technology and languages   Interface definition languages (IDL) Knowledge of customer domain and deep understanding of sub domain where problem is solved

Additional Comments:

CMDB Data Analyst Job Description: The ServiceNow CMDB Data Analyst will be responsible for managing and analyzing Configuration Management Database (CMDB) data in ServiceNow. This role focuses on ensuring the accuracy, completeness, and integrity of CMDB data and involves close collaboration with various stakeholders to optimize CMDB data management and governance processes. The ideal candidate will have a strong background in data analysis, experience in CMDB management, and in-depth knowledge of ServiceNow IT Operations Management (ITOM), including Discovery and Service Mapping. Key Responsibilities: · CMDB Data Management & Governance: o Maintain and improve CMDB data quality, accuracy, and completeness. o Develop and implement data governance practices for CMDB to ensure compliance with established standards and policies. o Collaborate with asset and configuration management teams to define and enforce CI (Configuration Item) data model standards. · Data Analysis & Reporting: o Analyze CMDB data to identify inconsistencies, gaps, and opportunities for optimization. o Generate and deliver periodic reports and dashboards on CMDB health, completeness, and accuracy. o Utilize ServiceNow reporting tools to create customized dashboards for monitoring key CMDB metrics. · ServiceNow CMDB Operations: o Support ServiceNow Discovery and Service Mapping processes, ensuring that CI relationships are accurately mapped and maintained. o Work closely with ServiceNow administrators and developers to optimize Discovery rules, event management, and data synchronization. o Develop and manage CMDB health metrics and s within ServiceNow to monitor CI data quality and lifecycle management. · Stakeholder Collaboration and Continuous Improvement. Required Skills & Qualifications: Technical Skills: · ServiceNow Knowledge: o Strong experience with ServiceNow CMDB, ITOM, ITSM, and Asset Management modules. o Proficiency in ServiceNow Discovery and Service Mapping processes, including setup and tuning of Discovery rules, probes, and sensors. o Familiarity with ServiceNow’s CI data model, including Hardware, Software, Network, and Cloud-based CIs. o Experience with Service Graph Connectors, specifically for CMDB data integrations. o Hands-on experience in managing data within ServiceNow’s Configuration Management Database (CMDB), including CMDB Health and CI Lifecycle Management. · Data Analysis & Management: o Proficient in data analysis and quality management, including identifying and resolving data discrepancies and issues. o Strong skills in data governance practices, specifically focused on configuration item (CI) data. o Experience with data reporting and visualization using ServiceNow dashboards, Performance Analytics, or other reporting tools. o Proficiency in SQL, Excel, or other data manipulation tools for detailed data analysis and reporting. · Scripting and Automation: o Basic scripting skills in JavaScript or other ServiceNow-supported languages. o Experience with automation in ServiceNow (e.g., using Flow Designer, business rules, or scripting). · Integration Knowledge: o Understanding of API-based data integrations between ServiceNow and third-party systems. o Familiarity with REST/SOAP APIs for CMDB data ingestion and synchronization with external tools. ServiceNow Certifications: · Mandatory: o ServiceNow Certified System Administrator (CSA) · Preferred: o ServiceNow Certified Implementation Specialist - CMDB o ServiceNow Certified Implementation Specialist - Discovery o ITIL Foundation Certification Soft Skills: · Strong analytical and problem-solving skills, with attention to detail. · Excellent communication and presentation skills to interact with technical and non-technical stakeholders. · Ability to work independently, prioritize tasks effectively, and manage multiple priorities. · Familiarity with ITIL processes and principles. Preferred Experience: · 5+ Years of experience on ServiceNow Platform with 3+ years of experience working with ServiceNow CMDB, Discovery, and Service Mapping. · Background in IT Service Management (ITSM), particularly in Configuration and Asset Management. · Experience working in a large-scale enterprise environment with complex CMDB requirements.