Role Proficiency:

Act creatively to develop applications and select appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions account for others' developmental activities

Outcomes:

     Interpret the application/feature/component design to develop the same in accordance with specifications.      Code debug test document and communicate product/component/feature development stages.      Validate results with user representatives; integrates and commissions the overall solution      Select appropriate technical options for development such as reusing improving or reconfiguration of existing components or creating own solutions      Optimises efficiency cost and quality.      Influence and improve customer satisfaction Set FAST goals for self/team; provide feedback to FAST goals of team members

Measures of Outcomes:

     Adherence to engineering process and standards (coding standards)      Adherence to project schedule / timelines      Number of technical issues uncovered during the execution of the project      Number of defects in the code      Number of defects post delivery      Number of non compliance issues On time completion of mandatory compliance trainings

Outputs Expected:

Code:

Code as per design Follow coding standards
templates and checklists Review code – for team and peers

Documentation:

Create/review templates
checklists
guidelines
standards for design/process/development Create/review deliverable documents. Design documentation
r and requirements
test cases/results

Configure:

Define and govern configuration management plan Ensure compliance from the team

Test:

Review and create unit test cases
scenarios and execution Review test plan created by testing team Provide clarifications to the testing team

Domain relevance:

Advise Software Developers on design and development of features and components with a deep understanding of the business problem being addressed for the client. Learn more about the customer domain identifying opportunities to provide valuable addition to customers Complete relevant domain certifications

Manage Project:

Manage delivery of modules and/or manage user stories

Manage Defects:

Perform defect RCA and mitigation Identify defect trends and take proactive measures to improve quality

Estimate:

Create and provide input for effort estimation for projects

Manage knowledge:

Consume and contribute to project related documents
share point
libraries and client universities Review the reusable documents created by the team

Release:

Execute and monitor release process

Design:

Contribute to creation of design (HLD
LLD
SAD)/architecture for Applications/Features/Business Components/Data Models

Interface with Customer:

Clarify requirements and provide guidance to development team Present design options to customers Conduct product demos

Manage Team:

Set FAST goals and provide feedback Understand aspirations of team members and provide guidance
opportunities
etc Ensure team is engaged in project

Certifications:

Take relevant domain/technology certification

Skill Examples:

     Explain and communicate the design / development to the customer      Perform and evaluate test results against product specifications      Break down complex problems into logical components      Develop user interfaces business software components      Use data models      Estimate time and effort required for developing / debugging features / components      Perform and evaluate test in the customer or target environment      Make quick decisions on technical/project related challenges      Manage a Team mentor and handle people related issues in team   Maintain high motivation levels and positive dynamics in the team.   Interface with other teams designers and other parallel practices   Set goals for self and team. Provide feedback to team members   Create and articulate impactful technical presentations   Follow high level of business etiquette in emails and other business communication   Drive conference calls with customers addressing customer questions    Proactively ask for and offer help   Ability to work under pressure determine dependencies risks facilitate planning; handling multiple tasks.   Build confidence with customers by meeting the deliverables on time with quality.   Estimate time and effort resources required for developing / debugging features / components   Make on appropriate utilization of Software / Hardware’s.   Strong analytical and problem-solving abilities

Knowledge Examples:

     Appropriate software programs / modules      Functional and technical designing      Programming languages – proficient in multiple skill clusters      DBMS      Operating Systems and software platforms      Software Development Life Cycle      Agile – Scrum or Kanban Methods      Integrated development environment (IDE)      Rapid application development (RAD)   Modelling technology and languages   Interface definition languages (IDL) Knowledge of customer domain and deep understanding of sub domain where problem is solved

Additional Comments:

Job Description: Senior ServiceNow Developer Position Overview: We are seeking an experienced Senior ServiceNow Developer with a strong implementation experience in ITSM and expertise in integrating third-party tools. The successful candidate will lead the design, development, and optimization of ServiceNow ITSM solutions to streamline our IT operations and enhance service delivery. This role requires deep technical knowledge of ServiceNow platform capabilities, ITSM best practices, and integration methodologies. Key Responsibilities: ITSM Solution Design and Development: • Collaborate with IT stakeholders to understand business requirements and design ITSM solutions using ServiceNow platform capabilities. • Customize and configure ServiceNow modules, including Incident Management, Problem Management, Change Management, and Service Catalog, to align with IT processes and workflows. • Develop custom applications, workflows, forms, and integrations to enhance ITSM functionalities and address specific business needs. Integration with Third-Party Tools: • Design and implement integrations between ServiceNow and third-party IT tools, such as monitoring systems, CMDBs, ticketing systems, and collaboration platforms. • Develop integrations between ServiceNow and third-party tools/systems using REST, SOAP, and other integration methods. • Troubleshoot integration issues, perform root cause analysis, and implement solutions to optimize integration performance and reliability. Configuration Management and CMDB: • Design and implement Configuration Management Database (CMDB) structures, classes, and relationships to maintain accurate and up-to-date configuration data. • Define and enforce configuration management processes and standards to ensure data integrity and compliance with ITIL best practices. • Implement discovery tools and automated processes to populate and reconcile CMDB data with other ITSM modules and external sources. Strategic Portfolio Management (SPM): • Collaborate with IT leadership and stakeholders to define strategic objectives and initiatives within the IT portfolio. • Develop and maintain a strategic portfolio management framework within ServiceNow, including project prioritization, resource allocation, and performance tracking. ServiceNow Administration and Governance: • Provide ongoing administration and support for ServiceNow platform, including user management, access control, and system configurations. • Perform platform upgrades, patches, and enhancements in coordination with IT operations teams, ensuring minimal disruption to services. • Define and enforce governance policies, standards, and procedures to maintain platform stability, security, and compliance. Documentation and Knowledge Sharing: • Document technical designs, configurations, and integration specifications following best practices and standards. • Provide training and knowledge transfer to IT staff and end users on ServiceNow functionalities, configurations, and best practices. Qualifications: • Bachelor’s degree in computer science, Information Systems, or related field. • Minimum 5 years of experience in ServiceNow development, with a focus on ITSM implementation and integration. • Certified ServiceNow Administrator (CSA), ServiceNow Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist (CIS) certification in IT Service Management. • Proficiency in ServiceNow platform capabilities, including Service Catalog, Incident Management, Problem Management, Change Management, and CMDB. • Strong hands-on experience with ServiceNow Scripting (JavaScript), ServiceNow APIs, HTML, CSS, and RESTful integrations. • Experience integrating ServiceNow with third-party IT tools, such as monitoring systems (e.g., Nagios, SolarWinds), ticketing systems (e.g., JIRA), CMDBs (e.g., BMC Atrium), and collaboration platforms (e.g., Microsoft Teams, Slack). • Knowledge of ITIL framework and IT service management processes. • Excellent analytical and problem-solving skills, with the ability to troubleshoot complex technical issues and propose effective solutions. • Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.