Role Proficiency:

Act creatively to develop applications and select appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions account for others' developmental activities

Outcomes:

     Interpret the application/feature/component design to develop the same in accordance with specifications.      Code debug test document and communicate product/component/feature development stages.      Validate results with user representatives; integrates and commissions the overall solution      Select appropriate technical options for development such as reusing improving or reconfiguration of existing components or creating own solutions      Optimises efficiency cost and quality.      Influence and improve customer satisfaction Set FAST goals for self/team; provide feedback to FAST goals of team members

Measures of Outcomes:

     Adherence to engineering process and standards (coding standards)      Adherence to project schedule / timelines      Number of technical issues uncovered during the execution of the project      Number of defects in the code      Number of defects post delivery      Number of non compliance issues On time completion of mandatory compliance trainings

Outputs Expected:

Code:

Code as per design Follow coding standards
templates and checklists Review code – for team and peers

Documentation:

Create/review templates
checklists
guidelines
standards for design/process/development Create/review deliverable documents. Design documentation
r and requirements
test cases/results

Configure:

Define and govern configuration management plan Ensure compliance from the team

Test:

Review and create unit test cases
scenarios and execution Review test plan created by testing team Provide clarifications to the testing team

Domain relevance:

Advise Software Developers on design and development of features and components with a deep understanding of the business problem being addressed for the client. Learn more about the customer domain identifying opportunities to provide valuable addition to customers Complete relevant domain certifications

Manage Project:

Manage delivery of modules and/or manage user stories

Manage Defects:

Perform defect RCA and mitigation Identify defect trends and take proactive measures to improve quality

Estimate:

Create and provide input for effort estimation for projects

Manage knowledge:

Consume and contribute to project related documents
share point
libraries and client universities Review the reusable documents created by the team

Release:

Execute and monitor release process

Design:

Contribute to creation of design (HLD
LLD
SAD)/architecture for Applications/Features/Business Components/Data Models

Interface with Customer:

Clarify requirements and provide guidance to development team Present design options to customers Conduct product demos

Manage Team:

Set FAST goals and provide feedback Understand aspirations of team members and provide guidance
opportunities
etc Ensure team is engaged in project

Certifications:

Take relevant domain/technology certification

Skill Examples:

     Explain and communicate the design / development to the customer      Perform and evaluate test results against product specifications      Break down complex problems into logical components      Develop user interfaces business software components      Use data models      Estimate time and effort required for developing / debugging features / components      Perform and evaluate test in the customer or target environment      Make quick decisions on technical/project related challenges      Manage a Team mentor and handle people related issues in team   Maintain high motivation levels and positive dynamics in the team.   Interface with other teams designers and other parallel practices   Set goals for self and team. Provide feedback to team members   Create and articulate impactful technical presentations   Follow high level of business etiquette in emails and other business communication   Drive conference calls with customers addressing customer questions    Proactively ask for and offer help   Ability to work under pressure determine dependencies risks facilitate planning; handling multiple tasks.   Build confidence with customers by meeting the deliverables on time with quality.   Estimate time and effort resources required for developing / debugging features / components   Make on appropriate utilization of Software / Hardware’s.   Strong analytical and problem-solving abilities

Knowledge Examples:

     Appropriate software programs / modules      Functional and technical designing      Programming languages – proficient in multiple skill clusters      DBMS      Operating Systems and software platforms      Software Development Life Cycle      Agile – Scrum or Kanban Methods      Integrated development environment (IDE)      Rapid application development (RAD)   Modelling technology and languages   Interface definition languages (IDL) Knowledge of customer domain and deep understanding of sub domain where problem is solved

Additional Comments:

Service Now Developer Key Responsibilities: • Scoped Application Development: o Design, develop, and maintain custom Scoped Applications within the ServiceNow platform. o Implement complex workflows, business rules, UI actions, UI pages, and ServiceNow-specific scripting using JavaScript. o Collaborate with business analysts and stakeholders to gather requirements and translate them into technical solutions within the scoped applications. o Ensure proper versioning, updates, and migration of scoped applications through ServiceNow’s development lifecycle. • ServiceNow Integration Development: o Design and implement integrations between ServiceNow and third-party systems (e.g., ERP, CRM, Cloud Services). o Leverage ServiceNow IntegrationHub, REST, SOAP, and other technologies to build, configure, and manage integrations. o Use MID Server for secure data transfer between ServiceNow and on-premise applications. o Implement and maintain integrations for Incident, Change, Problem, and other ITIL processes. • Customization and Configuration: o Customize and configure ServiceNow modules such as Incident Management, Change Management, Service Catalog, CMDB, and others as required by the business. o Develop custom UI/UX enhancements using ServiceNow’s Service Portal and other interface tools. o Ensure solutions are scalable, maintainable, and align with ServiceNow best practices. • Collaboration and Support: o Work closely with stakeholders, project managers, and IT teams to understand business requirements and deliver effective technical solutions. o Participate in code reviews and quality assurance activities. o Provide ongoing support, troubleshooting, and performance tuning for applications and integrations. • Documentation and Best Practices: o Create and maintain clear documentation for all developed solutions, integrations, and customizations. o Promote adherence to ServiceNow development best practices and ensure compliance with security and data governance standards. Required Skills & Qualifications: • Proven experience as a ServiceNow Developer (3+ years preferred) with strong expertise in Scoped Applications and ServiceNow integrations. • In-depth knowledge of ServiceNow platform architecture, including ServiceNow Studio, Scoped Applications, REST/SOAP Web Services, and IntegrationHub. • Strong proficiency in JavaScript, Glide API, ServiceNow scripting (Business Rules, Script Includes, etc.), and web technologies (HTML, CSS, AngularJS). • Hands-on experience in integrating ServiceNow with third-party systems, such as using MID Servers, REST API, SOAP Web Services, and Data Sources. • Strong experience with ServiceNow modules such as Incident Management, Change Management, Service Catalog, CMDB, and Service Portfolio Management. • Familiarity with ServiceNow Service Portal and UI/UX development. • Experience with version control, deployment, and configuration management using • ServiceNow update sets and git repositories. • Experience in Agile development methodologies and working in a collaborative team environment. • Strong analytical, problem-solving, and troubleshooting skills. • Excellent communication skills, both written and verbal, with the ability to work effectively with technical and non-technical stakeholders.