Role Proficiency:

Act creatively to develop applications and select appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions account for others' developmental activities

Outcomes:

     Interpret the application/feature/component design to develop the same in accordance with specifications.      Code debug test document and communicate product/component/feature development stages.      Validate results with user representatives; integrates and commissions the overall solution      Select appropriate technical options for development such as reusing improving or reconfiguration of existing components or creating own solutions      Optimises efficiency cost and quality.      Influence and improve customer satisfaction Set FAST goals for self/team; provide feedback to FAST goals of team members

Measures of Outcomes:

     Adherence to engineering process and standards (coding standards)      Adherence to project schedule / timelines      Number of technical issues uncovered during the execution of the project      Number of defects in the code      Number of defects post delivery      Number of non compliance issues On time completion of mandatory compliance trainings

Outputs Expected:

Code:

Code as per design Follow coding standards
templates and checklists Review code – for team and peers

Documentation:

Create/review templates
checklists
guidelines
standards for design/process/development Create/review deliverable documents. Design documentation
r and requirements
test cases/results

Configure:

Define and govern configuration management plan Ensure compliance from the team

Test:

Review and create unit test cases
scenarios and execution Review test plan created by testing team Provide clarifications to the testing team

Domain relevance:

Advise Software Developers on design and development of features and components with a deep understanding of the business problem being addressed for the client. Learn more about the customer domain identifying opportunities to provide valuable addition to customers Complete relevant domain certifications

Manage Project:

Manage delivery of modules and/or manage user stories

Manage Defects:

Perform defect RCA and mitigation Identify defect trends and take proactive measures to improve quality

Estimate:

Create and provide input for effort estimation for projects

Manage knowledge:

Consume and contribute to project related documents
share point
libraries and client universities Review the reusable documents created by the team

Release:

Execute and monitor release process

Design:

Contribute to creation of design (HLD
LLD
SAD)/architecture for Applications/Features/Business Components/Data Models

Interface with Customer:

Clarify requirements and provide guidance to development team Present design options to customers Conduct product demos

Manage Team:

Set FAST goals and provide feedback Understand aspirations of team members and provide guidance
opportunities
etc Ensure team is engaged in project

Certifications:

Take relevant domain/technology certification

Skill Examples:

     Explain and communicate the design / development to the customer      Perform and evaluate test results against product specifications      Break down complex problems into logical components      Develop user interfaces business software components      Use data models      Estimate time and effort required for developing / debugging features / components      Perform and evaluate test in the customer or target environment      Make quick decisions on technical/project related challenges      Manage a Team mentor and handle people related issues in team   Maintain high motivation levels and positive dynamics in the team.   Interface with other teams designers and other parallel practices   Set goals for self and team. Provide feedback to team members   Create and articulate impactful technical presentations   Follow high level of business etiquette in emails and other business communication   Drive conference calls with customers addressing customer questions    Proactively ask for and offer help   Ability to work under pressure determine dependencies risks facilitate planning; handling multiple tasks.   Build confidence with customers by meeting the deliverables on time with quality.   Estimate time and effort resources required for developing / debugging features / components   Make on appropriate utilization of Software / Hardware’s.   Strong analytical and problem-solving abilities

Knowledge Examples:

     Appropriate software programs / modules      Functional and technical designing      Programming languages – proficient in multiple skill clusters      DBMS      Operating Systems and software platforms      Software Development Life Cycle      Agile – Scrum or Kanban Methods      Integrated development environment (IDE)      Rapid application development (RAD)   Modelling technology and languages   Interface definition languages (IDL) Knowledge of customer domain and deep understanding of sub domain where problem is solved

Additional Comments:

Key Responsibilities: • Senior Developer will be responsible for providing analysis, leadership, and strategic planning of the solution. • Lead requirement elicitation sessions with stakeholders to gather detailed requirements. • Provide leadership in solution design activities. • Foster collaboration and alignment across cross-functional teams, including technical teams, project managers, and business stakeholders. • Conducts technical reviews to ensure adherence to best practices and quality standards relevant to Bain, • Contribute to strategic planning activities, Risk Management & Mitigation. • Platform Leadership: Lead the design, development, and optimization of ServiceNow applications, with a primary focus on CMDB, ATF, and ITSM. • CMDB & CSDM Expertise: Architect, implement, and maintain the Configuration Management Database (CMDB), ensuring alignment with the Common Service Data Model (CSDM) and seamless integration with ITSM processes. • ATF (Automated Test Framework): Lead the implementation and management of ATF to ensure high-quality and consistent platform upgrades and customizations. • ITSM Process Customization: Design and develop custom solutions for IT Service Management (ITSM) processes, including Incident, Problem, Change, and Request Fulfillment, in line with ITIL best practices. • Discovery & Event Management: Oversee the configuration and optimization of ServiceNow Discovery and Event Management to improve visibility and proactive incident handling across the IT landscape. • Knowledge Management: Lead the development and customization of Knowledge Management processes to enhance information sharing and collaboration across the organization. • Security Modules Implementation: Design and implement solutions within the Security Incident Response and Vulnerability Response modules, strengthening the organization’s security operations and response capabilities. • Advanced Scripting & Workflows: Create complex scripts, advanced workflows, and custom integrations within ServiceNow, ensuring optimal performance and scalability. • Mentorship: Provide guidance, mentorship, and code reviews to junior and mid-level developers, fostering a collaborative and growth-oriented team environment. • Collaboration: Partner with project managers, business analysts, and other stakeholders to understand requirements and deliver solutions that meet business needs. • Documentation: Ensure thorough documentation of all development activities, including custom scripts, workflows, configurations, and integrations. • Continuous Improvement: Drive continuous improvement by staying up to date with the latest ServiceNow technologies and implementing best practices to optimize the platform’s capabilities. Key Requirements: • ServiceNow Expertise: Extensive hands-on experience in developing and configuring ServiceNow modules, with a primary focus on CMDB, ATF, and ITSM. • CMDB & CSDM Mastery: Deep expertise in CMDB architecture, management, and its alignment with the Common Service Data Model (CSDM). • ATF Proficiency: Proven experience in implementing and managing Automated Test Framework (ATF) for complex ServiceNow environments. • ITSM Customization: Strong expertise in customizing ITSM modules, with a deep understanding of ITIL processes. • Advanced Scripting & Workflows: Expert-level skills in ServiceNow scripting (e.g., JavaScript, Glide API) and complex workflow automation. • Discovery & Event Management: Experience in configuring and optimizing ServiceNow Discovery and Event Management. • Security Modules: Expertise in implementing Security Incident Response and Vulnerability Response modules. • Integrations: Extensive experience with ServiceNow integrations using REST/SOAP APIs and other integration methods. • Leadership & Mentorship: Strong leadership skills with experience mentoring junior developers and leading technical projects. • Problem-Solving: Excellent analytical and problem-solving skills, with the ability to address complex technical challenges and optimize workflows. • Communication: Strong verbal and written communication skills, with the ability to articulate technical concepts to both technical and non-technical stakeholders. Preferred Qualifications: • Bachelor’s degree in Computer Science, Information Technology, or a related field. • 5+ years of hands-on experience as a ServiceNow developer, with a strong focus on CMDB, ATF, and ITSM. • ServiceNow Certified System Administrator (CSA) • Certified Implementation Specialist in any two modules of ServiceNow preferably CMDB, ITSM. • ServiceNow Certified Application Developer (CAD) preferred. • Experience with Agile or Scrum methodologies is a plus.