Role Proficiency:

Act creatively to develop applications and select appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions account for others' developmental activities

Outcomes:

     Interpret the application/feature/component design to develop the same in accordance with specifications.      Code debug test document and communicate product/component/feature development stages.      Validate results with user representatives; integrates and commissions the overall solution      Select appropriate technical options for development such as reusing improving or reconfiguration of existing components or creating own solutions      Optimises efficiency cost and quality.      Influence and improve customer satisfaction Set FAST goals for self/team; provide feedback to FAST goals of team members

Measures of Outcomes:

     Adherence to engineering process and standards (coding standards)      Adherence to project schedule / timelines      Number of technical issues uncovered during the execution of the project      Number of defects in the code      Number of defects post delivery      Number of non compliance issues On time completion of mandatory compliance trainings

Outputs Expected:

Code:

Code as per design Follow coding standards
templates and checklists Review code – for team and peers

Documentation:

Create/review templates
checklists
guidelines
standards for design/process/development Create/review deliverable documents. Design documentation
r and requirements
test cases/results

Configure:

Define and govern configuration management plan Ensure compliance from the team

Test:

Review and create unit test cases
scenarios and execution Review test plan created by testing team Provide clarifications to the testing team

Domain relevance:

Advise Software Developers on design and development of features and components with a deep understanding of the business problem being addressed for the client. Learn more about the customer domain identifying opportunities to provide valuable addition to customers Complete relevant domain certifications

Manage Project:

Manage delivery of modules and/or manage user stories

Manage Defects:

Perform defect RCA and mitigation Identify defect trends and take proactive measures to improve quality

Estimate:

Create and provide input for effort estimation for projects

Manage knowledge:

Consume and contribute to project related documents
share point
libraries and client universities Review the reusable documents created by the team

Release:

Execute and monitor release process

Design:

Contribute to creation of design (HLD
LLD
SAD)/architecture for Applications/Features/Business Components/Data Models

Interface with Customer:

Clarify requirements and provide guidance to development team Present design options to customers Conduct product demos

Manage Team:

Set FAST goals and provide feedback Understand aspirations of team members and provide guidance
opportunities
etc Ensure team is engaged in project

Certifications:

Take relevant domain/technology certification

Skill Examples:

     Explain and communicate the design / development to the customer      Perform and evaluate test results against product specifications      Break down complex problems into logical components      Develop user interfaces business software components      Use data models      Estimate time and effort required for developing / debugging features / components      Perform and evaluate test in the customer or target environment      Make quick decisions on technical/project related challenges      Manage a Team mentor and handle people related issues in team   Maintain high motivation levels and positive dynamics in the team.   Interface with other teams designers and other parallel practices   Set goals for self and team. Provide feedback to team members   Create and articulate impactful technical presentations   Follow high level of business etiquette in emails and other business communication   Drive conference calls with customers addressing customer questions    Proactively ask for and offer help   Ability to work under pressure determine dependencies risks facilitate planning; handling multiple tasks.   Build confidence with customers by meeting the deliverables on time with quality.   Estimate time and effort resources required for developing / debugging features / components   Make on appropriate utilization of Software / Hardware’s.   Strong analytical and problem-solving abilities

Knowledge Examples:

     Appropriate software programs / modules      Functional and technical designing      Programming languages – proficient in multiple skill clusters      DBMS      Operating Systems and software platforms      Software Development Life Cycle      Agile – Scrum or Kanban Methods      Integrated development environment (IDE)      Rapid application development (RAD)   Modelling technology and languages   Interface definition languages (IDL) Knowledge of customer domain and deep understanding of sub domain where problem is solved

Additional Comments:

Job Description Asset Manager We are seeking a highly skilled ServiceNow Asset Manager with deep expertise in managing assets and entitlements within the ServiceNow platform. The ideal candidate will be responsible for managing contract and entitlement data, handling procurement processes, validating asset inventory, and ensuring effective license management and reclamation. This role will involve working within the ticket queue, managing software models, entitlement creation, coordinating asset disposals, and creating asset-related reports and dashboards. The candidate must possess strong organizational skills, attention to detail, and the ability to collaborate with partners and internal teams. Key Responsibilities: • ServiceNow Asset Management: Leverage deep knowledge of ServiceNow’s asset management capabilities to oversee and manage the organization's asset lifecycle, including software and hardware assets. • Contract & Entitlement Management: Manage contract and entitlement data within ServiceNow, ensuring accuracy and updating entitlements as needed. • Ticket Queue Management: Handle asset-related tickets within the ServiceNow queue, ensuring timely resolution and addressing issues as they arise. • Procurement Support: Manage procurement processes for assets from vendors such as Amazon, Insight, Apple, Microsoft, and others, including processing quote requests and following up with partners on orders. • Quote & Order Follow-Up: Follow up with partners to resolve issues related to quotes and orders, ensuring smooth procurement operations. • Asset Inventory Validation: Validate and maintain asset inventory data, ensuring that all records are accurate and up to date in ServiceNow. • License Management & Reclamation: Manage software licenses, including entitlement creation and software model setup, and implement license reclamation processes to optimize usage and reduce costs. • Asset Disposal Coordination: Coordinate the disposal of assets, ensuring compliance with organizational policies and environmental regulations. • Entitlement & License Reconciliation: Reconcile entitlement and license data within ServiceNow to ensure compliance and proper tracking. • Data Normalization: Perform data normalization to ensure consistency and accuracy across all asset records. • Exception Handling: Manage asset record exceptions, troubleshooting issues, and ensuring that all discrepancies are resolved in a timely manner. • Reporting & Dashboards: Create and manage asset-related reports and dashboards within ServiceNow to provide visibility into asset inventory, compliance, and procurement activities. Key Requirements: • ServiceNow Expertise: Deep understanding of ServiceNow asset management functionalities, including contract and entitlement management, license management, and software/hardware asset tracking. • Procurement Experience: Experience in managing procurement processes and working with vendors such as Amazon, Insight, Apple, and Microsoft. • License Management: Strong experience in managing software licenses, including entitlement creation, license reclamation, and reconciliation. • Data Management Skills: Experience with data normalization, asset record management, and handling asset exceptions within ServiceNow. • Reporting & Analytics: Proven ability to create and manage asset reports and dashboards, providing visibility into asset management activities. • Problem-Solving: Strong problem-solving skills, with the ability to address issues related to procurement, asset tracking, and data accuracy. • Communication & Collaboration: Excellent communication skills, with the ability to work effectively with internal teams, vendors, and partners. Preferred Qualifications: • Bachelor’s degree in Information Technology, Business, or a related field. • 5+ years of hands-on experience in asset management within ServiceNow. • ServiceNow Certified System Administrator (CSA) • ServiceNow Certified Implementation Specialist (SAM, HAM) or other relevant certifications. • Experience with vendor management and procurement processes. • ITIL certification and knowledge of ITIL best practices is preferred.