Role Proficiency:

Ensuring adherence to test practices and process to improve test coverage

Outcomes:

     Create Test Estimates and Schedules      Identify business processes conduct risk analysis and ensure test coverage      Ensure adherence of processes and standards      Produce test results defect reports test logs and reports for evidence of testing      Publish RCA reports and preventive measures      Report progress of testing      Contribute for Revenue savings for client by suggesting alternate method Quality of Deliverables

Measures of Outcomes:

Test Script Creation and Execution Productivity Defect Leakage Metrics (% of defect leaked % of UAT defects and % of Production defects) % of Test case reuse Test execution Coverage Defect Acceptance Ratio Test Review efficiency

Outputs Expected:

Test Design
Development
Execution:

Participate in review
walkthrough
demo and obtain sign off by stakeholder for Test Design Prepare Test summary report for modules/features

Requirements Management:

Analyse
Prioritize
Identify Gaps and create workflow diagrams based on Requirements/User stories

Manage Project:

Participate in Test management

Domain relevance:

Identify business processes
conduct risk analysis and ensure test coverage

Estimate:

Prepare Estimate
Schedule
Identify dependencies

Knowledge Management:

Consume
Contribute
Review (Best Practices
Lesson learned
Retrospective)

Test Design
Execution:

Test Plan preparation
Test Case/Script Creation
Test Execution

Test & Defect Management:

Conduct root cause and trend analysis of the defects

Test Planning:

Identify the test scenarios with understanding of systems
interfaces and application Identify end-to-end business critical scenarios with minimal support Create/Review the test scenarios and prepare RTM

Skill Examples:

     Ability to create and manage a test plan      Ability to prepare schedules based on estimates      Ability to track and report progress      Ability to identify test scenarios and prepare RTM      Ability to analyse requirement/user stories and prioritize testing      Ability to carry out RCA Ability to capture and report metrics

Knowledge Examples:

     Knowledge of Estimation techniques      Knowledge of Testing standards      Knowledge of identifying the scope of testing      Knowledge of RCA Techniques      Knowledge of Test design techniques Knowledge of Test methodologies

Additional Comments:

UST is looking for a ServiceNow Tester with 5+ years of experience in testing ServiceNow applications, modules, and integrations. The ideal candidate will have hands-on experience with ServiceNow Automated Test Framework (ATF), manual and automated testing, and a strong understanding of ITSM, ITOM, CSM, or CMDB modules. The role involves designing, executing, and maintaining test cases for ServiceNow functionalities, workflows, and custom applications to ensure seamless performance and reliability. ________________________________________ Key Responsibilities: Test Planning & Execution • Develop and execute test plans, test scripts, and test cases for ServiceNow applications and customizations. • Conduct functional, regression, integration, and performance testing on ServiceNow modules. • Validate ServiceNow workflows, business rules, UI policies, and client/server-side scripts. • Test ServiceNow REST/SOAP API integrations with external applications. • Perform data validation testing for ServiceNow CMDB and CSDM implementations. • Utilize ServiceNow Automated Test Framework (ATF) for automation testing. Defect Management & Troubleshooting • Identify, document, and report defects using JIRA, ServiceNow Test Management, or similar tools. • Work closely with developers and business analysts to reproduce and resolve issues. • Perform root cause analysis for recurring issues and suggest process improvements. Collaboration & Process Improvement • Collaborate with ServiceNow Developers, Administrators, and Business Teams to improve test coverage. • Participate in Agile/Scrum ceremonies, including sprint planning, stand-ups, and retrospectives. • Provide inputs to enhance testing frameworks, automation strategies, and best practices. Quality Assurance & Compliance • Ensure compliance with ITIL, security, and governance standards in ServiceNow testing. • Conduct User Acceptance Testing (UAT) and assist in business user validation. • Support performance and security testing for ServiceNow applications. ________________________________________ Required Qualifications: Technical Skills & ServiceNow Knowledge • 5+ years of experience in ServiceNow Testing (manual & automated). • Strong expertise in ServiceNow Automated Test Framework (ATF). • Hands-on experience testing ServiceNow ITSM, ITOM, CSM, CMDB, HRSD, or other modules. • Proficiency in JavaScript, ServiceNow scripting, and test automation tools. • Experience with API testing (REST, SOAP) using Postman, SOAP UI, or similar tools. • Strong understanding of ITIL framework and ServiceNow platform capabilities. • Experience with CI/CD tools like Jenkins, Git, and test automation frameworks is a plus. Soft Skills & Work Environment • Strong analytical and problem-solving skills to identify and address test failures. • Ability to collaborate with developers, business analysts, and stakeholders. • Excellent written and verbal communication skills to document and report test results. • Self-motivated, detail-oriented, and ability to work in an Agile/Scrum environment. ________________________________________ Preferred Certifications: • ServiceNow Certified System Administrator (CSA) • ServiceNow Certified Implementation Specialist (ITSM, CSM, or ITOM) • ISTQB Certification (Preferred) • ITIL v4 Foundation Certification (Plus)