Role Proficiency:

Ensuring adherence to test practices and process to improve test coverage

Outcomes:

     Create Test Estimates and Schedules      Identify business processes conduct risk analysis and ensure test coverage      Ensure adherence of processes and standards      Produce test results defect reports test logs and reports for evidence of testing      Publish RCA reports and preventive measures      Report progress of testing      Contribute for Revenue savings for client by suggesting alternate method Quality of Deliverables

Measures of Outcomes:

Test Script Creation and Execution Productivity Defect Leakage Metrics (% of defect leaked % of UAT defects and % of Production defects) % of Test case reuse Test execution Coverage Defect Acceptance Ratio Test Review efficiency

Outputs Expected:

Test Design
Development
Execution:

Participate in review
walkthrough
demo and obtain sign off by stakeholder for Test Design Prepare Test summary report for modules/features

Requirements Management:

Analyse
Prioritize
Identify Gaps and create workflow diagrams based on Requirements/User stories

Manage Project:

Participate in Test management

Domain relevance:

Identify business processes
conduct risk analysis and ensure test coverage

Estimate:

Prepare Estimate
Schedule
Identify dependencies

Knowledge Management:

Consume
Contribute
Review (Best Practices
Lesson learned
Retrospective)

Test Design
Execution:

Test Plan preparation
Test Case/Script Creation
Test Execution

Test & Defect Management:

Conduct root cause and trend analysis of the defects

Test Planning:

Identify the test scenarios with understanding of systems
interfaces and application Identify end-to-end business critical scenarios with minimal support Create/Review the test scenarios and prepare RTM

Skill Examples:

     Ability to create and manage a test plan      Ability to prepare schedules based on estimates      Ability to track and report progress      Ability to identify test scenarios and prepare RTM      Ability to analyse requirement/user stories and prioritize testing      Ability to carry out RCA Ability to capture and report metrics

Knowledge Examples:

     Knowledge of Estimation techniques      Knowledge of Testing standards      Knowledge of identifying the scope of testing      Knowledge of RCA Techniques      Knowledge of Test design techniques Knowledge of Test methodologies

Additional Comments:

Key Responsibilities: • Quality Assurance Engineer will be responsible to ensure the software solutions and processes meet the required quality standards during the implementation • Develop a comprehensive test plan • Create detailed test cases, test scripts, and test scenarios based on functional and non-functional requirements. • Execute test cases according to the test plan using various testing techniques • Develop and maintain automated test scripts using testing frameworks and tools • Other responsibilities include performing performance testing and documentation • Quality Assurance: Design, develop, and execute test plans and test cases to ensure the quality and functionality of ServiceNow solutions, with a focus on CMDB, ATF, and ITSM. • Automated Test Framework (ATF): Lead the implementation and maintenance of Automated Test Framework (ATF) scripts to automate testing and ensure consistent, high-quality releases. • CMDB Validation: Validate the accuracy and reliability of the Configuration Management Database (CMDB) and ensure alignment with ITSM and CSDM processes. • ITSM Process Testing: Conduct thorough testing of ITSM processes, including Incident, Problem, Change, and Request Management, to ensure they meet business requirements and adhere to best practices. • Discovery & Event Management Testing: Test the functionality and performance of ServiceNow Discovery and Event Management modules to ensure proper infrastructure visibility and event handling. • Security & Vulnerability Modules Testing: Test and validate the Security Incident Response and Vulnerability Response modules to ensure effective security operations and incident handling. • Defect Tracking & Reporting: Identify, log, and track defects in the system, working closely with developers and stakeholders to ensure timely resolution. • Manual & Automated Testing: Perform both manual and automated testing for ServiceNow modules, ensuring a mix of test methodologies to guarantee product quality. • Collaboration: Collaborate with developers, project managers, and stakeholders to understand requirements and ensure that the testing aligns with business objectives. • Continuous Improvement: Continuously refine testing processes, tools, and scripts to improve efficiency and effectiveness. Key Requirements: • ServiceNow Quality Assurance Expertise: Strong experience in quality assurance and testing of ServiceNow modules, with a primary focus on CMDB, ATF, and ITSM. • ATF Proficiency: Hands-on experience in implementing and managing Automated Test Framework (ATF) within ServiceNow. • CMDB Validation: Expertise in validating the accuracy and integrity of the Configuration Management Database (CMDB) and its integration with ITSM processes. • ITSM Process Testing: Strong knowledge of ITSM processes and experience in testing Incident, Problem, Change, and Request Management modules. • Testing Methodologies: Proficiency in manual and automated testing methodologies, with a focus on ensuring the quality of complex ServiceNow implementations. • Scripting & Automation: Ability to create and modify ATF scripts and other automated test scripts. • Problem-Solving: Strong analytical and problem-solving skills, with a keen eye for identifying potential issues before they impact production. • Communication: Excellent verbal and written communication skills, with the ability to effectively collaborate with cross-functional teams and articulate testing outcomes. Preferred Qualifications: • Bachelor’s degree in Computer Science, Information Technology, or a related field. • 3+ years of experience in quality assurance and testing within ServiceNow, with a strong focus on CMDB, ATF, and ITSM. • ServiceNow Certified System Administrator (CSA) • Certified Implementation Specialist in ITSM or CMDB is a plus. • Experience with Agile or Scrum methodologies is a plus. • Knowledge of ITIL practices and ITIL certification is preferred.